Product Owner CRM

Location:

Marseille, FR

Product Owner CRM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

The CMA CGM Group has been engaged for several years in an ambitious plan to accelerate the commercial transformation through the digitalization of its different channels.

We are looking to strengthen the current Sales Product Team, working on the company CRM, called NOVA Business (based on Salesforce Sales Cloud). As the Product Owner CRM, you are looking to enhance CMA CGM Digital Customer Engagement with a focus on Sales transformation, in close cooperation with the Commercial Department, IT and Digital Factory. This role reports to the Product Owner Lead Sales.

WHAT ARE YOU GOING TO DO?

You will be responsible for the entire CRM scope related to continuous improvement: stabilization of the product, enhancements of specific topics to bring more value to the users and involvement in the resolution of product incidents.

Key responsibilities include:

• Define and prioritize the product backlog, ensuring alignment with business goals and stakeholder needs.
• Collaborate with business stakeholders to translate requirements into actual solutions through the documentation of user stories and acceptance criteria.
• Work closely with the delivery team (Scrum Master & Business Analyst) to ensure clear understanding of requirements and provide guidance throughout the development process.
• Oversee acceptance of tests & work results, ensuring they meet defined requirements and maintain high delivery quality.
• Create and maintain users' How-to Guides.

WHO ARE WE LOOKING FOR?

• Master’s degree in Marketing, Business, Computer Science, or related field.
• Proven experience of 3 to 5 years as a Project Manager or Product Owner, with participation in digital projects in collaboration with Business and IT Teams.
• Knowledge of CRM & Salesforce (Sales Cloud) is a plus.
• Strong capacity for analysis and synthesis, problem-solving, and decision-making skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communication skills in both French and English, with the ability to work effectively with cross-functional teams.
• Familiarity with Agile/Scrum methodologies.