Product Manager

Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.

Our company culture & values

• Ownership: We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.
• Initiative: Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.
• Empowerment: We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is accomplished.
• Caring: Being concerned about our co-workers, our customers, and the customers of our customers.
• Ambition: Always seeing bigger and having a strong desire and determination to succeed.

Job description

Shipup is a mission-critical tool for online retailers, offering best-in-class post-purchase experience to millions of end customers.

We want to tackle ambitious changes in our product in the next year, building innovative capabilities that further differentiate our value proposition and position our Product as best-in-class and easy-to-use in the market.

Our Commitment

You’ll significantly impact in a dynamic environment that fosters autonomy, ownership, a product-driven mindset, and a focus on measurable outcomes. You'll have countless opportunities for discovery, innovation, and hands-on building or implementation.

3 Reasons to Trust Us:

• We have a small product team: You'll need to work autonomously, take ownership of your responsibilities, and proactively launch initiatives to enhance team performance.
• The product team is central to the company: Playing a crucial role in ensuring smooth collaboration across all departments. Maintaining alignment through the product will be key to our overall success.
• Discovery is vital: Our product is complex, serving diverse personas, so deeply understanding our users and identifying new opportunities will be essential.

As a Product Manager at Shipup, you will:

• Prioritize and communicate clear product roadmaps.

Craft and execute product initiatives that align with Shipup’s missions and business goals.

Define and clearly communicate the product vision and roadmap to stakeholders (C-level), ensuring alignment and driving strategic goals.

• Ensure product quality meets our standards of excellence.

You will work hand in hand with your Tech lead to oversee the engineering team, making sure projects stay on schedule.

You will write comprehensive product specifications.

You will maintain an agile approach allowing you to quickly iterate on your product.

• Collaborate closely with other Product functions.

You will work hand in hand with Product Designers to ensure the solution you are delivering fits the problem identified and with the Product Marketing Manager to build an effective release plan that guarantees its adoption.

• Collaborate closely with other teams.

Work closely with cross-functional teams, including our Engineering, Customer Success, Marketing, and Sales teams, to develop and launch new product features and improvements that deliver value to Shipup and drive company growth.

The team

You’ll join a team of nineteen (13 technical and 6 product people) led by Léa (our CPTO) and Florian (VP Engineering). The team is currently divided into two cross-functional squads. Our aim is to grow that team to twenty-two people by mid-2025 with the opening of a third squad!

At Shipup, we enjoy working with humble teammates who seek to work in a collaborative and friendly environment that fosters continuous learning. Our teammates come from diverse educational backgrounds and know how to use & adapt their tools according to the challenges at hand. They care and are proud of how they work, but also why.

They enjoy contributing to the company & product activities that allow them to make an impact beyond the code itself.

Our Product team is composed of:

• Léa, CPTO
• Dounia, Group Product Manager
• Emmanuel, Principal Product Manager for the Online Shopper Squad
• Paul, Product Manager for the Merchant Squad
• Matteo, Lead Product Designer
• Valérie, Product Designer
• Souheila, Product Marketing Manager

Engineering team: 10 advanced/senior developers and 1 VP Engineering.

Project management: SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)

Our Product Stack

• Asana
• Figma
• Hotjar
• Heap
• Product Board
• Metabase
• Stonly

Looking for

• You bring at least 3 years of relevant experience in a similar position, and prior experience in the e-commerce industry would be a bonus.
• You are comfortable with both Discovery and Delivery.
• You have a strong agile mindset.
• You are impact driven.
• You have a considered, detailed approach to communication.
• SaaS/B2B sensibility.
• English and French skills.

You are used to conducting user research, collecting and structuring insights. You rely on a data-driven approach to validate if an opportunity is worth prioritizing. You write structured and easy to understand Product specifications on complex features. You know what you need to learn and you find the right scope of release to gather the right insights and leverage them for your future releases. You are able to evaluate the success and impact of an initiative in the short and long term by choosing and tracking the right KPIs. You follow up autonomously and continuously on the outcome of your initiatives to ensure they reach their impact.

What you’ll get…

International: We acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.

People-centric company: Our people matter, work-life balance is important at Shipup. Our employees talk about it here.

Startup spirit & structured environment: A fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision.

Career growth: Talent management is essential for us. From onboarding and performance management to career development, we have a mature organization and the managers to help you grow.

Seniority: Our team is mostly composed of senior talents, ideal for learning and growing quickly.

Recruitment process

Our hiring process is structured to avoid bias and ensure fair assessment of all our candidates. Our interviews are suited to our flex remote policy, meaning you can choose whether you want to attend them on-site or remotely.

45min: Screening call with Angélique, our Senior Talent Acquisition Manager, to better understand your career plan and answer any of your questions.

01:00: Hiring manager interview with Dounia, Manager of this role, to assess your technical expertise and gain insight into your product vision.

01:30: Product case with 3 Shipup members, to assess your English proficiency, evaluate how you articulate and defend your ideas, and gauge your product and business acumen.

00:45: Top grading with Dounia to validate your PM mindset and understanding of Shipup and its challenges.

01:00 max: Fit with the team to ensure that you will be in line with our values and culture.

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.