Product Designer (Usability Team)

Product Remote (Europe) Remote (Poland) Remote (Portugal) Remote (Ukraine)

We are seeking a Product Designer to join our dynamic Usability Team. This role is pivotal in transforming complex workflows into seamless, intuitive, and delightful user experiences.

As a Product Designer, you will focus on designing innovative solutions that enhance user satisfaction, adoption, and performance across the PandaDoc platform. By working closely with multidisciplinary teams, you will shape the future of usability and contribute to achieving our ambitious goals.

The design team currently consists of 23 designers, 5 researchers, and one copywriter, spread across the globe from Portugal, Spain, Poland, Ukraine, and the U.S.

Our mission is to build a robust and adaptable platform foundation that provides essential building blocks for core functions such as billing and user management. We aim to drive seamless customer experiences and empower our internal teams to innovate and unlock value rapidly.

Key Focus Areas

• Platform Robustness: Enhancing reliability, performance, and security to meet the highest standards of operational excellence.
• Customer Experience (CX): Achieving high satisfaction and ease of use, making our platform the preferred choice for users.
• Value: Generating substantial business growth, increasing revenue tied to the platform, and achieving cost-efficiency.

The Usability Team plays a critical role in developing PandaDoc into a workflow-centric, reliable, and intelligent platform. We aim to:

• Deliver value to users by creating streamlined, intuitive interfaces and workflows.
• Establish reusable, modular foundations for scalable, consistent user experiences.

Role Responsibilities

• Research: Proactively conduct usability testing and analyze results. Facilitate usability testing and interviews, taking detailed notes during sessions. Capable of creating common research tools: interview scripts, personas, customer journey maps, and research reports.
• End-to-end Process: Conduct research and apply design methodologies with some autonomy, understanding the importance of each stage in the design process, from ideation to prototyping and user feedback.
• Communication and Facilitation: Engage in effective verbal and written communication, improving clarity and persuasiveness. Facilitate small group discussions and contribute to team meetings with confidence. English level - B2+.
• Visual Design: Develop functional and flexible layouts extending across various products. Balance type and color, creating visually appealing interface designs that articulate product capabilities. Evolve inclusion of motion to enhance user interaction.
• User Experience: Craft user journeys expressing product behavior aligned with user needs and basic workflows. Prototype with design system components and meaningful data for interaction validation, seeking guidance to ensure designs are accessible and adhere to standards.
• Design System: Demonstrate confidence in using and complying with the design system. Understand when to introduce custom components and styles, justifying the decision. Contribute to the design system periodically and create local components or component libraries independently.

Who You Are

• You have a strong product portfolio.
• Know diverse customer research methodologies.
• Recognize how solving real user problems positively impacts the business.
• Understand the value of not only data but also looking beyond numbers.
• Possess good interpersonal and communication skills — your colleagues enjoy working with you.
• Capable of presenting to an audience in a clear, compelling manner.
• Verbal and written English skills are at an upper-intermediate level.
• Figma for crafting and storing design component library.
• Coda for internal processes, checklists, playbooks, etc.
• Slack and Zoom for communication.
• Amplitude, Uservoice, Rally, and more for listening to users.
• Anything you think would be valuable for us can be tested.

Hiring Process

Prepare your CV and portfolio. If you are ready to apply, please use the form below.

We'll have a few steps to ensure we’re a perfect match:

• Interview with a member of our recruiting team (20 min).
• Interview with the Hiring Manager (45 min).
• Share a case study with Product Leaders—without polished slides, just real design work (60 min).
• Participate in a Jam session to see what it feels like to work together (120 min).
• Interview with the Vice President of Design (30 min).

And then you’ll receive your offer letter!

Company Overview:

PandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit PandaDoc.

Company Culture:

We’re known for our work-life balance, kind co-workers, and creative virtual team-bonding events. Although our Pandas are located across the globe, we stay connected with the help of technology to ensure that everyone on our team feels like a team.

• An honest, open culture that emphasizes feedback and promotes professional and personal development.
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California.