Principal Technical Account Manager (TAM)

About Azul

Azul is the world’s largest commercial provider of OpenJDK and the only company 100% focused on Java. Our mission is to become the cornerstone of every modern cloud enterprise by delivering unparalleled Java solutions. As a fast-growing, remote-first organization, we combine innovation with customer success to help organizations optimize cloud costs and build high-performance solutions.

With our strong financial position, proven track record of innovation, and devoted customer base, Azul continues to thrive even in challenging market conditions. We’re seeking passionate problem-solvers who can help shape the future of Java and enterprise computing.

Position Overview

• As a Principal Technical Account Manager (TAM), you will serve as a trusted advisor and strategic partner for Azul’s most important customers, with a strong focus on post-sales technical support, platform optimization, and solution reliability. This role combines deep technical expertise, SRE principles, and Java software development experience to ensure customers achieve operational excellence and maximize the value of Azul Platform Prime. We are ideally looking for a TAM based in the Bay Area; however, we are open to candidates on the West Coast, Central, and East Coast to work West Coast hours.

Key Responsibilities

• Technical Leadership
• Serve as the subject matter expert on Azul Platform Prime and Java-based enterprise solutions.
• Lead advanced troubleshooting sessions, root cause analyses, and technical deep dives.
• Guide customers in applying SRE principles to drive system reliability, scalability, and performance improvements.
• Collaborate with engineering teams to address complex technical challenges and provide solutions.
• Design and implement proof-of-concept (PoC) solutions to demonstrate Azul’s value proposition with existing customers.
• Customer Success
• Build trusted, long-term relationships with technical stakeholders, including SREs, developers, and architects.
• Lead customers through post-sales onboarding, implementation, and optimization of Azul products, providing strategic direction for large-scale adoption and rollout initiatives.
• Proactively identify opportunities for improving system performance and reducing operational overhead.
• Communicate technical best practices and deliver customized training sessions to customer teams.
• Strategic Business Impact
• Partner with Customer Success and Sales teams to drive adoption, renewals, and expansions within strategic accounts.
• Advocate for customer needs by providing actionable feedback to Azul’s product and engineering teams.
• Develop tailored strategies to help customers achieve their cloud cost optimization and application performance goals.
• Support technical escalations and ensure high levels of customer satisfaction and retention.

Technical Expertise

• Bachelor’s or Master’s degree in computer science, engineering, or a related field.
• 12+ years of experience in technical roles, including software development and SRE responsibilities.
• Deep and practical understanding of Java programming and related technologies.
• Solid understanding of Linux systems and expertise in shell scripting.
• Experience with distributed systems, containerization (e.g., Kubernetes, Docker), and monitoring tools.
• Proven capability to navigate and contribute to discussions on Cloud Provider Compute Environments, including the intricacies of AWS, GCP, and Azure.

Professional Experience

• 8+ years in customer-facing technical roles, such as TAM, solutions architect, or SRE with customer interaction.
• Proven experience managing enterprise-scale technical relationships.
• Demonstrated success in deploying and optimizing complex production systems.

Core Competencies

• Outstanding troubleshooting, analytical, and problem-solving skills.
• Strong ability to communicate technical concepts to diverse audiences, including non-technical stakeholders.
• Exceptional technical writing, presentation, and documentation skills.
• Self-starter with a strong sense of ownership and accountability.
• Demonstrated consultative skills, including the ability to understand customer challenges, align solutions with their objectives, and provide actionable recommendations to ensure success.

Desired Qualifications

• Familiarity with cloud-native architectures and Java-based microservices.
• Experience in performance tuning and optimization of JVM-based applications.
• Demonstrated ability to perform root cause analysis problem-solving techniques.
• Understanding of JVM internals.
• Experience using Jira and Confluence to raise bugs and maintain documentation.
• Contributions to open-source projects or Java developer communities.
• Certification in cloud platforms (e.g., AWS, Azure, or GCP) or SRE-related frameworks.
• Public speaking experience at technical conferences or webinars.

What we Offer

• Comprehensive compensation and healthcare packages.
• Equity Program – be part of our success.
• Referral Program.
• Work-life balance, remote-first, paid time off, company shutdown, holidays.
• Work with top experts worldwide who contribute to the Java ecosystem.

Our Culture & Values

• Maniacal Customer Focus.
• Innovation & Excellence.
• Initiative & Courage.
• Impact & Influence.
• Integrity & Transparency.
• Diversity, Inclusion & Teamwork.