Principal Product Manager - Defender for Office 365 CXE

Are you looking for an engineering product group role where you get to work directly with customers to help them protect themselves from Cybercrime? Are you excited to make the world a safer place for all as you drive usage and return on investment of Microsoft Advanced security capabilities? Do you want to help build one of the company’s fastest growing businesses? If so, then we are looking for you!

The workplace continues to transform — from changing employee expectations to more diverse and globally distributed teams, to new challenges with hybrid work, to an increasingly complex threat landscape and ever more dangerous and well-funded threat actors. From these trends, we are seeing a new culture of work emerging. Our customers are telling us they are looking to empower their people with innovative technology to embrace a more modern culture of work, and prioritizing security above all else.

To do so, we must help customers quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall. In addition, we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

The Microsoft Threat Protection Customer Adoption Team is looking for a strong, motivated, independent and energetic Principal Program Manager to make a big personal impact on the Microsoft Defender for Office 365 experience. You will work as part of a global PM team that drives usage, builds the case for product innovation, evolution and improvements; and ultimately builds scalable motions to give the Microsoft Field the engineering assistance and technical support they need to get customers to fully realize the value of our security stack.

As a Principal PM for the Microsoft Defender for Office 365 Customer Adoption Team, you will uncover key insights, drive measurable improvements in the product in partnership with Product Managers, Engineers and Security Researchers, as well as leverage that to build scalable and repeatable processes that enable the broader Microsoft ecosystem to deliver outstanding service onboarding and value realization for Microsoft security solutions. This role will require strong and collaborative working relationships with internal Engineering and Delivery teams as well as Partner organizations.

You will establish a rhythm with internal stakeholders to share and prioritize recommended changes to:

1. Adoption guidance and best practices
2. Product roadmap prioritization
3. New product investments
4. Scale programs in and out of product

Analyze and identify systemic areas for improvement across people, process and technology in delivering the onboarding and SOC enablement experiences for Microsoft Defender for Office. Coordinate and organize findings with the engineering team and Security Research to turn those findings into actionable insights that drive improvements.

Help the team to drive “continuous improvement” of adoption processes and product evolution aimed at making the team and the product more effective and efficient in delivering results. Interpret product and customer data and generate presentations for senior engineering executive reports, meetings and presentations.

• Extensive product management experience, and experience in management consulting, strategy, business planning, program management or marketing in the technology sector
• In-depth architect-level knowledge of M365, Windows and Microsoft security offerings is a plus.
• Customer focused with 7-10 years of experience working with Global 500 companies. Ability to engage and lead CISO & CIO conversations.
• Proven ability to create organizational momentum around new ideas and initiatives.
• Ability to act as a liaison between customers and development teams to ensure successful technical fulfillment of customer requirements.
• Project management skills, ability to develop and execute processes that facilitate collaboration, leadership team effectiveness and impact.
• Ability to analyze operational data to make informed strategic decisions.
• Focus on diversity and inclusiveness to enable creative solutions to problems and to encourage all to feel included.
• Strong focus on learning and growth mindset and ability to negotiate win-win in complex cross organizational situations.
• Communicator – strong negotiation, organizational, presentation and writing skills. Ability to engage with Microsoft senior stakeholders and provide feedback and best practices.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.