Paris Client Services/KYC FTC

A 12 month fixed term contract job opportunity to join our Paris team in an on-site role.

This is a hybrid role, designed to allow the holder the ability to transition into a Relationship Management position. It combines a support for the Private Banking team with the daily tasks and KYC completion. The below accountabilities and duties draw from both:

1. To assist with the day to day responsibilities, as well the operational and administrative support of the Private Banking’s Relationship team.
2. To support the Private Banking department in the completion of initial and ongoing Customer Due Diligence responsibilities.

Principle Accountabilities and Duties:

AML/KYC Completion

1. As part of the Private Banking team, act as the first line of defense for the Bank.
2. Maintain knowledge to ensure adherence with all applicable regulatory, KYC requirements, Compliance policies and procedures to avoid exposing the Bank to undue risk.
3. Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures as applicable to the role.
4. Work with the Relationship Managers and support the on-boarding of clients as per the Bank's policies and procedures.
5. Work with the Relationship Managers to review the PB client files on a regular basis as per the Bank's KYC standards.
6. Perform the appropriate due diligence (including Enhanced Due Diligence) on the PB client accounts by obtaining all required information from internal and/or external sources, carrying out media searches using open source websites, company websites, Banker’s Almanac, Lexis Nexis, and also system screening such as World Check etc.
7. Ensure the PB KYC records, including information from internal and external sources obtained throughout the AML customer life cycle from on-boarding to periodic reviews, in the Bank's systems are accurate, thorough and up-to date.
8. Meet agreed targets for the PB KYC reviews in terms of timeframe and quality.
9. Ensure actions are tracked and monitored to support the delivery of accurate MI.
10. Assist in departmental projects as required.
11. Proactively interact with relationship management team, compliance and Compliance and Controls Manager.

Client Services

1. Handle general account/banking queries by telephone/in person/fax/post/e-mail.
2. Administer requests from clients to amend static data, authenticate requests and amend Bank systems as necessary.
3. Arrange and distribute copy statements/vouchers when required by clients or for internal reasons.
4. Receive from relationship team new account applications and amendments to existing accounts, ensuring required documentation is present and organised before submission.
5. Execute and input foreign exchange deals.
6. Handle the Visa card and Online banking client requests.
7. Receive tested fax instructions from clients, sending as appropriate and handling follow-up queries.
8. Be pro-active in recommending appropriate Bank products to clients.
9. Investigate and resolve any discrepancies in a timely manner, ensuring Management are aware of issues.
10. Be flexible in support of the Private Banking team, making a positive contribution to the delivery of department/Group business objectives.
11. Contribute positively to projects initiated by the Client Services team or the Private Banking Relationship Management team.
12. Pro-actively recommend improvements to processes.
13. Undertaking of other duties as reasonably required by management.
14. Comply strictly with EAB regulatory requirements such as Anti Money Laundering, Know Your Customer, Not Ordinarily Resident and customer contact recording requirements.
15. Adhere to the Bank’s high customer service standards in all client interactions.
16. Ensure all duties are carried out in accordance with the Bank’s policies and procedures adhering to controls and following best practices to reduce the risk of errors and fraud.

Risk & Regulatory Duties

1. Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
2. Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies.
3. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches.
4. Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department.
5. Ensure customer complaints are managed in line with the Bank's procedures.
6. Acknowledge the EAB Fraud Management policy, understand the role as part of the Fraud Management risk framework, attend the awareness training and report any suspicious event to your line manager, Risk or Compliance department.

Financial Crime

1. Act as the “First Line of Defence”.
2. Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures.
3. Ensure KYC reviews are completed in line with due dates and agreed EAB KYC standards.
4. Maintain KYC knowledge of Private Banking clients and ensure Due Diligence/Enhanced Due Diligence (EDD) is carried out as required depending on the risk category of the clients and update the Bank’s KYC databases.
5. Accurately assess the risk category of existing and new clients.
6. Follow the KYC deficient process for KYC deficient customers.
7. Be vigilant to unusual or suspicious behaviour by our customers and report any suspicions to the MLRO.
8. Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures.

Qualifications, Knowledge, Skills, Experience Required:

1. Masters in Finance or Economics, or equivalent.
2. At least 3 years of experience in banking within a similar role (front office).
3. Languages: English mandatory and spoken Arabic is an advantage.