Operational Resilience Officer

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework. As Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.

The division

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.

Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.

Our main missions:

• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
• Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products
• Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.
• Delivering and operating AXA’s Datacenters

JOB ENVIRONMENT

As an Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.

POSITION MISSION & MAIN ACTIVITIES

Job Purpose

• Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework.
• Understand and challenge Business Continuity, IT Resilience and Security solutions.
• Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks.
• Contribute to IT Resilience activities focused on a defined Technology hosted in the Cloud (PaaS or SaaS) or in Datacentre (Pod, Mainframe).
• Understand impact of local regulation on IT Resilience in the geographical area.

Main Activities

1- Operational Resilience Framework:

• You will contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks.
• You will contribute to the implementation and strengthening of Operational Resilience strategies.
• You will support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.
• You will contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.
• You will actively participate to group initiative and strategic programs linked to Operational Resilience.

2 - Crisis Management / Incident Management :

• You will contribute to the execution of the Crisis Management Process.
• According to the yearly plan and crisis risk scenarios, you will be associated to the organization of the tests and support the Incident Management team during those tests.
• You will support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.

3 - Business Continuity (BC) Management :

• You will contribute to the tests and exercises to ensure that the responses are well maintained and operational.
• You will support the Business Impact Alignment with IT Service Continuity.

4 - IT Service Continuity Management :

• You will ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, test, planning, level of maturity, ownerships, etc…
• You will contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area.

• General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.

• Experience and knowledge of Cyber Defense mechanisms.

• General understanding of Group Operational Resilience processes and tools required to undertake the role.

• Experience and knowledge of IT Operations and IT Continuity Service Management

• General understanding of a product-based organization.

Technical skills:

• Risk Management frameworks

• Business Impact Analysis

• Disaster Recovery plan

• Incident response procedures

• Training skills

• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.

• ITIL

• ServiceNow

• English

Soft skills:

• Strong communication

• Stakeholder management,

• Problem-solving,

• Ability to remain calm and focused under pressure,

• proactive and collaborative approach,

• ability to adapt to evolving challenges and organizational needs.