Operational Insights & Analytics Manager (70309727)

This role supports finance by deploying Operational Excellence across all divisions and corporate functional areas throughout Canada. The operational excellence manager will be responsible for developing & implementing strategies to optimize operational process and enhance overall performance. This role will work closely with cross-functional teams to identify areas of improvement, streamline operations and drive a culture of continuous improvement. This will include driving measurable and sustainable results that align with core operational and financial KPI’s as well as applying a customer focused lens to introduce innovation in a meaningful way.

Who you are :

You are a data-driven operational excellence leader with deep expertise in advanced data modeling, statistical analysis, and Six Sigma Black Belt methodologies. You excel at turning complex data into actionable insights through predictive analytics, regression models, and scenario analysis to drive strategic decisions. With strong financial acumen in budgeting, costing, and forecasting, you design and implement data-backed process improvements that optimize performance and deliver measurable results. Highly skilled in Excel, Power BI, Visio, and data intelligence mining, you thrive in fast-paced environments, leading cross-functional teams to transform operations and unlock business value.

How You'll Make an Impact :

Key Responsibilities

• Develop and implement operational excellence initiatives & projects to optimize efficiencies and reduce costs.
• Conduct comprehensive operational assessments to identify opportunities for process management and maintenance using Six Sigma principles.
• Analyze key performance metrics to identify opportunities for operational improvement and translate insights into actionable strategies.
• Prepare and present strategic performance reports, including ROI analyses, performance trends, and actionable recommendations to guide key business decisions.
• Lead cross-functional teams in implementing process improvements and best practices for standardization.
• Collaborate with department heads to establish operational & financial targets that align with budget forecasts.
• Establish and maintain relationships with key stakeholders to ensure strategic alignment of operational goals.
• Perform detailed on-site operational assessments to identify areas of improvement.
• Prepare Operational & Executive reports outlining opportunities by site that will deliver measurable results that align with business objectives and client needs.
• Partner with Operational Field teams to map detailed action plans to deliver optimal results based on site assessments and financial goals.
• Prepare & monitor weekly reports on OE KPI’s and identify risk.
• Provide contract analysis & bidding support for RFP’s and contract rebid.
• Assist in strategic data analysis/modeling on business/market trends.
• Support Tech & Services as required with specific operational issues related to personnel, capabilities, processes, services, etc.

Program Development & Management (20%)

• Leverage knowledge, skills, and experience to help support Operational Excellence Programs and share best practices across the organization.

On Site Operational Excellence Review (65%)

• Review current business performance for a specific site and/or function.
• Identify opportunities for Six Sigma projects and conduct analysis to scope projects.
• Contribute to the development of action plans and execute against them.
• Support performance improvement projects as specified by the business unit leadership team in coordination with the Field or Functional Deployment Leader. Responsible for implementation of corrective action plans and verification of solution effectiveness.
• Prepare OE reports & review with business leaders on Go/No Go & calculate estimated financial impacts.
• Monitor approved action plan status and escalate where necessary.
• Will work with the site level financial services team to document the fiscal impact of solutions and maintain all appropriate data within the Operational Excellence project tracking system.
• Establish Statistical Process Control charts where applicable and train process owners in their proper use.
• Work with process owners and Information Technology (IT) resources to make data available to process owners and process improvement projects.

Other Hands On Support (15%)

• Assist in strategic data analysis/modeling & update business leaders on key insights. For example, Merger & Acquisition.
• Provide contract analysis & bidding support for RFP’s and contract rebid.
• Support Tech & Services as required with specific operational issues related to personnel, capabilities, processes, services, etc.
• May participate in technical and statistical expertise to teams to enhance quality of products and services.

Qualifications

What You'll Need to Succeed :

• Bachelor’s degree in Business Analytics, Finance, Industrial Engineering, Operations Management, or a related field.
• Proven expertise in advanced data modeling techniques, including predictive analytics, regression models, and scenario analysis to guide strategic decision-making.
• Proven track record of leading operational excellence initiatives and delivering measurable results in fast-paced, customer-centric environments.
• Demonstrated success in data cubing, statistical data analysis, and data intelligence mining to uncover insights and optimize performance.
• Strong financial acumen with proven experience in budgeting, costing, and forecasting to support business objectives.
• Expert in Excel, Power BI, and Visio with a history of building data-driven process models that streamline operations.
• Excellent analytical, problem-solving, and project management skills with a consistent ability to execute operational improvement initiatives.
• Experience delivering operational improvements across food service, retail, and facilities management accounts.
• Six Sigma Certification (Black Belt preferred) with a demonstrated ability to apply data-heavy methodologies to drive continuous improvement.
• Proven ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Availability to travel up to 40%.
• Bilingual in French and English is an asset.

Additional Information

What Makes Sodexo Different :

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer :

• Flexible work environment.
• Competitive compensation & great employee benefits.
• Training and development programs.
• Countless opportunities for growth.
• Corporate responsibility & sustainability.
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.