Omni Consumer Experience Assistant EMEA

SEPTEMBER 2025 - 12 MONTHS

About Us

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The Estée Lauder Companies (ELC), in partnership with wELCome, ELC's LGBTQIA+ Employee Resource Group, is a longtime supporter and advocate of LGBTQIA+ equality, and continues to strive to cultivate an inclusive, caring and compassionate workplace. 2021 marks the twelfth year that ELC has proudly been recognized as a “Best Place to Work for LGBTQ Equality” with a 100 score on the Human Rights Campaign’s (HRC) 2021 Corporate Equality Index (CEI).

About the Job:

EMEA Omnichannel team – Corporate team working for all brands and markets within the EMEA region.

About Your Responsibilities :

The Omnichannel Intern actively participates in the enhancements of the Omnichannel customer journey in EMEA.

You will work on improving general aspects of the Omnichannel experience and have the following main responsibilities:

1. Analyze the performance of our loyalty programs (more than 20, launched across various brands and countries) and makeup/skincare lessons (more than 60 brands and markets offering this kind of service), and identify low and best performers. Help low performers put action plans in place to improve performance, track the implementation of the action plans, and assess their impact on performance.
2. Identify best practices within our brands and markets, as well as outside of the company.
3. Develop an understanding of key consumer battlegrounds, including Millennials and Gen Z consumers, and unlock key consumer insights in the cosmetic area as well as other areas.
4. Create guidelines and playbooks to cascade all of our recommendations and tips to the brands/markets.
5. Organize store visits and support the transition to a new reporting tool, as well as the day-to-day enhancement of our reports.

Key tasks:

• Analyze the performance of all our Loyalty programs in EMEA and all Make-up services.
• Create monthly reports to share with our stakeholders and escalate all the bugs while identifying enhancements on our data platforms.
• Support the right activations of omnichannel initiatives (help build advertising campaigns).
• Identify best practices in terms of promotion (on the websites and in stores) within our brands and markets, and outside the ELC Company. Create guidelines and playbooks to cascade all of our recommendations and tips to the marketing teams (in EMEA region and in the affiliates).
• Identify low and best performers on our main KPIs.
• Help low performers implement actions to improve performance and chase the execution. Be involved in the preparation, implementation, and monitoring of workshops with affiliates.
• Work on enhancement projects in partnership with technical and business teams (e.g., revamp of loyalty programs).

Qualifications

About You

Minimum Education Level: Business school master’s degree student.

Minimum Years and Area of Experience: At least 1 previous experience.

Required Language Proficiency: Fluent in English and French. Any additional language is a plus.

Additional Job Specifications: Previous experiences in Strategy and/or Retail/Online project management is a plus.

• Creative mindset.
• Consumer-oriented.
• Great analytical skills.
• Great communication skills.

BENEFITS:

Located in Neuilly-sur-Seine.

International environment with over 40 nationalities in the office.

Up to 10 days a month of remote working.

10 days of remote working in the EU within your internship framework.

Conciergerie (corporate store, gym center, beauty salon).

A gift bag of products twice a year.

A meal voucher card.