Mortgage Retention Specialist

Mortgage Retention Specialist

Apply locations: REMOTE/TELETRAVAIL, ON, CAN; REMOTE/TELETRAVAIL, BC, CAN; REMOTE/TELETRAVAIL, SK, CAN; REMOTE/TELETRAVAIL, NS, CAN; REMOTE/TELETRAVAIL, MB, CAN

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: R240030963

Application Deadline: 12/19/2024

Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group: Retail Banking Sales & Service

Work Schedule: Assigned schedule will be based on business needs within our hours of operation; Monday to Friday: 9am - 8pm EST and Saturday 10am-6pm EST

Responsibilities:

1. Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects.
2. Advises customers on borrowing strategies and products that meet their objectives.
3. Fulfills sales and service activities for the customer in accordance with approved procedures.
4. Identifies and makes referrals to other business groups.
5. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.
6. May provide training and coaching to junior associates as needed.
7. Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.
8. Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
9. Escalates complex or unresolved customer situations to managers as required.
10. Performs any required documentation to ensure customer’s requests are accurately processed.
11. Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
12. May research and investigate lending applications, following established processes.
13. Handles customer contacts in an informed, professional, and efficient manner.
14. Integrates marketing promotions and programs into customer conversations, where appropriate.
15. Maintains the confidentiality of customer and Bank information.
16. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
17. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements.
18. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.
19. Uses authorized credit qualifications as needed to fulfill customer requests.
20. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
21. Analyzes issues and determines next steps.
22. Broader work or accountabilities may be assigned as needed.

Qualifications:

1. Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
2. Knowledge of personal lending and home financing products.
3. Knowledge of competitive marketplace and trends in product offerings.
4. Knowledge of contact centre operational processes and policies.
5. Knowledge of call centre technology, processes and metrics.
6. Term Investment Qualified (as required).
7. Specialized knowledge.
8. Verbal & written communication skills - Good.
9. Organization skills - Good.
10. Collaboration & team skills - Good.
11. Analytical and problem solving skills - Good.

Salary: $37,500.00 - $69,500.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

About Us:

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.