MEDICAL PROGRAM MANAGER

Job Title: Medical Program Manager

Department: Family Wellness

Reports To: Assistant Vice President, Family Wellness

FLSA Status: Exempt

Salary Range: Starting at $100,000

Position Summary: The Medical Program Manager provides oversight for all Medical Coordinators within the ORR Family Wellness programs. This role ensures high-quality healthcare services for minors by training and auditing Medical Coordinators, maintaining communication with the Division of Health for Unaccompanied Children (DHUC), and ensuring compliance with all relevant policies and regulations. Additionally, the Medical Program Manager coordinates resources to assist minors aging out of care with obtaining medical insurance.

Essential Duties and Responsibilities:

1. Leadership and Oversight:

• Supervise and support Medical Coordinators across ORR Family Wellness programs.
• Provide ongoing guidance and mentorship to ensure consistent and effective performance.

• Develop and deliver comprehensive training programs for Medical Coordinators.
• Ensure staff are knowledgeable about policies, procedures, and best practices in medical care and compliance.

• Audit medical records and files maintained by Medical Coordinators to ensure accuracy and compliance with ORR, state, and federal regulations.
• Provide feedback and corrective action plans as needed to address discrepancies.

• Serve as the primary liaison between Medical Coordinators and the Division of Health for Unaccompanied Children (DHUC).
• Communicate regularly with internal and external stakeholders to address healthcare-related matters.

• Act as a resource to connect minors aging out of care with appropriate medical insurance options.
• Provide guidance and support to ensure a smooth transition to independent healthcare coverage.

• Develop and implement strategies to enhance the delivery of medical services within the Family Wellness programs.
• Collaborate with Program Directors and other leadership to align medical services with overall program goals.

• Prepare detailed reports and updates on medical program performance.
• Maintain accurate documentation of audits, training, and communications.

• Stay current on medical policies, licensing requirements, and best practices to ensure program excellence.
• Perform other related duties as assigned.

Supervisory Responsibilities: Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

• 4+ years of working in a healthcare facility setting.
• 4+ years’ working experience with children and families.

Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Associate degree. Certified Medical Assistant (MA), Licensed Vocational Nurse (LVN), Registered Nurse (RN), Bachelor of Science in Nursing license (BSN) and two to four years’ experience working with children and families in a healthcare setting.

Ability:

Bilingual in Spanish.

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Proficiency in MS Office (Word, Excel, Outlook).
• Proficient in the use of standard office equipment.

Supervisory Responsibilities: Directly supervises employees in the Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervise, coach, and mentor staff providing guidance to their work and learning including, when necessary, corrective/disciplinary action in a timely and professional manner.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.