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Description de poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Guest Relations Officer.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Key accountabilities

• Ensures all pre-stay arrangements and carries out check in for assigned VIPs
• Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, a heartfelt welcome and personalised experiences
• Responsible for daily operational challenges for the guests, including service recovery, continuous coverage, and efficient service delivery while maximizing the hotel revenue through different initiatives
• Maximise Room and Front Office revenue through initiatives such as room upselling
• Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations

General requirements

• Minimum 3 year’s relevant experience in Front Office Operation within a luxury international property
• Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures
• Excellent time management and organizational skills, highly adaptable and naturally positive
• Fluent English & French communication proficiency, expertise in a third language would be desirable

About The Peninsula Paris

Occupying a meticulously restored and modernised century-old building, The Peninsula Paris sits in the 16th Arrondissement, mere steps away from the Arc de Triomphe and Avenue des Champs-Élysées. Its exacting standards in design, luxury and service have won the hotel the highly coveted Parisian “Palace” designation.