Marketing Manager France

Yuma is building Autonomous AI Agents dedicated to customer support and e-commerce. We have a fairly advanced platform supporting more than a hundred paying customers. Our agents are powered by knowledge and processes, taking actions and fetching external information from internal apps as needed.

Our top merchants are automating up to 60% of their support tickets through Yuma.

Role Overview

We are still a small team of 6 engineers, but we are moving quickly! Iteration speed is key. We have built a lot over the past year, but there is still so much to do! We do a mix of iterations, A/B testing, LLM research projects, new feature development, performance work, and more. We are heavily focused on delivering value to our users and are very product-focused.

Our backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq jobs. We already have a fair amount of load ingesting and processing millions of support tickets monthly.

About You:

You have led and built multiple large Rails applications, and you always strive for excellence. You are pragmatic, making the right trade-offs that favor speed of iteration while maintaining high product quality. You are driven by delivering the best experience and value to your users. You might have a preference for working on backend projects, but you aren't afraid of frontend work. Rails has no secrets for you.

Recent experience playing with LLMs is a huge plus, and is becoming mandatory in 2024. Building with LLM and a non-deterministic output is a very different kind of engineering too!

If you are relentless and looking to join an early, hard-working team, we want you. We are seeking someone who is looking to embrace a new challenge and commit to it 100%.

Your diploma doesn't matter to us; we only care about your skills.

OUR CULTURE

Please, if you are considering applying, first read our culture page.