Manager, vendor expense management and engagement

As the Manager, Vendor Expense Management & Engagement you will be responsible for managing the Imaging & Fulfilment budget for US and Canada Retirement. Your primary accountabilities would include managing Print and Post related expenses, building a financial model to forecast actuals verses budget, and tracking expense reduction initiatives.

This is an individual contributor position.

This is a hybrid work arrangement (Tues, Wed, Thurs in office). We are open to US candidates who can report to the Boston office, or Canadian candidates who can report into our Toronto, Waterloo, Montreal, or Halifax offices.

Position Responsibilities:

• Manage the Print & Post (P&P) to budget for Canada and US Retirement.
• Identify head winds and opportunities to close any budget gaps or expense reduction targets.
• Collaborate with the Data Team to continuously build out the Print & Post dashboard.
• Develop a financial tracking model aligned to financial reporting.
• Accurately forecast Print & Post spend.
• Establish a view of what 'best-in-class' for US and Canada Print & Post related expenses looks like.
• Develop and manage to key performance metrics: Actual-Budget variance, expense reduction, calculate and forecast P&P cost per participant.
• Provide recommendations to help reduce P&P expenses.
• Provide analytics and reporting on how each vendor is performing.
• Understand metrics and formulate strategy through business needs and forecasting.
• Build and maintain positive relationships with key business partners.
• Effectively communicate in all directions and levels in the organization with appropriate frequency and speed; know the language of the businesses and express ideas and values with clarity.
• Understand gaps in business processes and formulate business cases for improvements.
• Proactively drive improvements and synergies across teams.
• Support / provide Subject Matter Expertise on strategic initiatives to drive expense reduction and streamlined processes.
• Provide reporting & analytics and be the point of contact to answer any questions from various departments across the business related to the P&P budget.

Required Qualifications:

• Bachelor’s degree in Finance, Economics, Mathematics or related field.
• 10 years of experience in financial services.
• Experience with financial reporting, modeling, pricing.
• Strong technical skills relating to excel, AXIS or general financial modeling tools and principals.
• Strong Analytical Skills and Business acumen.
• Strong written and oral communication skills.
• Ability to deliver critical thinking and strategy to drive business change and results.
• Problem analyzer and decision maker - able to assimilate, synthesize, and present complex information in a value-added form.
• Evaluate feasibility and practicality of ideas and options.
• Take ownership and makes informed and timely decisions.
• Evaluate, recommend, and communicate on risks and risk exposure around Vendor Management.
• Attention to detail and strong business/client judgment.
• Organizational, time management, and prioritization skills.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Strong work ethic, positive attitude, eager to learn and take on new responsibilities.
• Strong interpersonal skills and ability to collaborate across departments within the organization.

Preferred Qualifications:

• Familiar with Manulife’s business operations, strategies, and financial environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Region: Toronto, Ontario

Work Arrangement: Hybrid

Salary Range: $86,250.00 CAD - $155,250.00 CAD

If you are applying for this position outside of the main region, please write to recruitment@manulife.com for the salary range corresponding to your region. Salary varies based on local market conditions, geography, and relevant factors related to the position such as knowledge, skills, qualifications, experience, and education or training.

Manulife offers eligible employees a wide range of customizable benefits, including medical, dental, mental health, vision, short and long-term disability, life insurance, adoption, surrogacy, and non-urgent medical care insurance, as well as employee assistance programs for employees and their families.