M365 services owner H / F

At Digital Workplace we aim at providing the most up-to-date and high added value services to support Saint-Gobain businesses achieving their goals by:

• Defining:

Collaboration service offering among our employees

• the management of employee's identities
• the catalog of devices (end users devices, meeting room equipment etc.)
• Conducting studies and projects to transform legacy services to next generation services, mostly relying on Microsoft 365 service offer
• Accompanying and giving guidance to the Saint-Gobain businesses in the move toward the new employee services
• Providing expertise and support to the businesses in their workplace projects
• Coordinating a community of local IT Services teams.

Role

In the Digital Workplace team, the Digital Workplace M365 Service Owner will report to the Messaging Services manager.

Part of the Digital Workplace Collaboration team but liaising with other teams (Identity, Cybersecurity, Help Desk …), he will be in charge of providing tools that will help Saint-Gobain users in their professional activity.

He will particularly oversee Individual & collective productivity tools:

• Teams telephony, Teams live events & brainstorming tools (whiteboard, klaxon)
• Messaging & calendar: Outlook client, Exchange
• Work organization: Bookings, OneNote, ToDo

The Digital Workplace M365 Service Owner will be concretely in charge of:

• Defining the service in response to users’ / business needs, analyzing interactions with other applications and ensuring alignment with Saint-Gobain security rules
• Representing the service as key contact for GDI
• Building the Run of the service (RACI, incident management, roles and responsibilities of the support stakeholders, escalation matrix, ...)
• Implementing the evolutions and managing the changes (CAB, evolution requests, impact study ...)
• Following the roadmap of the service
• Following the adoption of the service & ensuring alignment with business requirements
• Defining adoption strategy around the service (in association with the adoption team)
• Following editors or third parties relevant to the service (contract, service reviews, ...)
• Leading projects of enhancement / evolution of the services
• Managing service budget
• Maintaining up-to-date Digital Workplace service catalogue, service architecture and service configuration documentation.