Loans and Corporate Trust Client Service and Transaction Manager H / F

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

Here in France, you’ll help evolve and grow our business. Are you a good communicator, both written and verbally? Do you have some previous credit experience? Do you enjoy teamwork? If you answered yes to any of these questions, we want to hear from you!

What you will do:

• The jobholder will work as part of a team dedicated to performing the role of Facility Agent / Security Agent under Syndicated Loan facilities, and Account Bank / Custodian / Bond Paying Agent / Escrow Agent under Capital Market transactions.
• The jobholder will have prime responsibility for a portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent.
• The jobholder will be required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance; to build and develop the relationship with the client, to act as an advocate for the client within HSBC; be the main point of contact (for both internal and external parties) for escalation of issues, and take ownership of the action plans to resolve performance issues (both from an ISV and a Client perspective).
• The jobholder will be required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do. Ensure ‘treating customers fairly’ principles are adhered to at all times. Agree and adhere to an annual client visitation plan, and solicit feedback.
• The jobholder will, in addition to having full deal oversight, be required to manage the non-operational aspects of these deals. This will include the deal closing process (including conditions precedent / subsequent matters and primary syndication, where relevant); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); distribution of financial reporting and other ad hoc information to lender syndicates via Debtdomain (including, but not limited to, lender calls); managing internal processes (such as annual client reviews, internal escalation for problem / defaulted deals); and acting as a focal point for deal issue escalation.
• Ongoing work requests that fall outside the normal scope of the role should be assessed, and if necessary referred to Business Development for possible discussion regarding repricing and / or one-off work fees. Develop strong client relationships to seek out both retentive and new business opportunities (across all ISV product areas).
• The jobholder will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions. Assessing any non-core service for operational viability. Awareness of industry developments. Identify process / technology improvements for clients that will benefit client experience.
• Provide advice and guidance for junior members of the team and Operations where required, and act as an escalation point for local management.

Requirements

You should apply if you have:

• Minimum 3-5 years’ experience in a comparable role, with a strong understanding of the Syndicated Loan Market.
• Fluent in French and English – must be able to communicate verbally and in writing in both languages.
• Understanding of primary syndication and capital markets.
• Client focused, with a proven record of commitment to excellent customer service.
• Able to work in a pressurised environment and manage priorities effectively.
• Strong time management and presentation skills.
• Experience of using Debtdomain, LoanIQ and Clearpar desirable.

Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.

What you’ll get in return:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.
• Our flexible benefits will give you financial security, including employer-funded pension, Holiday vouchers based on your reference tax income.
• Our family-focused benefits can help you to support your loved ones, including partial reimbursement of childcare costs, allowance for parents of children with disabilities, days off for key events (weddings, moving house).
• We’ll give you a huge range of resources that support your mental, physical and social well-being, including free access to Headspace app, health checks, 5 weeks paid vacation.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.