IT Technical Lead Vessels

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Under the IT Operations department and Head of SHIPS IT, the IT Technical Lead is responsible for IT on Vessels.

YOUR ROLE

1. Accountable for Vessel IT Infrastructure Solutions: Ensure the coherence, structure and architecture of the infrastructure solution.
2. Accountable for integration of vessel applications.
3. Technical Leader.
4. Support SDM on day-to-day production activities & shipboard IT projects.
5. Lead the good IT systems implementation and maintenance as per Vessel IT Security policies and Cyber Security guidelines onboard vessels.
6. Manage priorities, alerts, escalation and change requests.

WHAT ARE YOU GOING TO DO?

1. In relation with technical team/service line, participate, build and validate the technical environment and infrastructure.
2. Provide L3 support to technical and functional teams.
3. Business needs and request qualifications (Project or Change Request), then deploy and implement IT systems and applications to CMA CGM vessels.
4. Ensure the quality of the infrastructure deployed, consistency and operability.
5. Participate in architecture committees to ensure compliance with the norms and standards in place, and support the technical teams.
6. Ensure the process for industrialization, monitoring, backup/recovery and security.
7. Manage priorities in backlog activities (build, support, incident/problems…)
8. Obsolescence, capacity planning and vulnerabilities management.
9. Deploy and maintain monitoring systems performance on board.
10. Interface between vendors, ship crews, customers and cybersecurity teams.
11. Liaise with different IT teams.
12. Participate in the road map build and define the group target.
13. Ensure that documentation & procedures (Shipboard software, systems maintenance, etc.) are maintained.
14. Configuration Audit and Continuous Improvement Plan management.

TECHNICAL ENVIRONMENT

1. Operation Systems Administration (Windows, VM, Linux, macOS).
2. Connectivity: oneweb, starlink, VSAT…
3. Help Desk ticketing Systems: ServiceNow…
4. Network Troubleshooting and Configuration (Switch, FW, wifi/LAN…)
5. Cybersecurity Best Practices and Protocols.
6. Scripting and Automation.
7. Hardware Diagnostics and Repair.
8. Monitoring, Alerting and Log Management.
9. This position also requires great availability and may need some 24/7 actions.

WHO ARE WE LOOKING FOR?

1. BAC +5, Graduated in the IT field or equivalent, with more than 8 years of experience in IT Production and Operations.
2. Strong IT knowledge (Backup, AntiVirus, Anti-malware, PCs), strong knowledge of Workplace, Network and Infrastructure.
3. Experience with IT Project Management.
4. Good understanding of information systems.
5. Knowledge of Maritime IT and Cyber risk would be appreciated.
6. Fluent in English.
7. Already in a similar position in an international company.

MINDSET

1. Excellent interpersonal skills, and a good communicator.
2. Good ability to adapt, concern for results, sense of service and team spirit.
3. Curious and rigorous.
4. Desire and ability to self-learn, looking to improve continuously!

Come along on CMA CGM’s adventure!