IT Support specialist - Helpdesk M/F

️We are Implicity

Implicity is a digital MedTech that brings outstanding innovations to cardiologists, thanks to Big Data and Artificial Intelligence.

Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.

To put it simply, when you join Implicity, you’ll contribute to save lives with us.

Dr. Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur) co-founded Implicity in 2016.

• 6 years later, a French start-up / scale-up is a real game changer in the healthcare market, literally shaping the future of cardiology.

80+ hospitals / medical centers are already using our solutions, covering 50,000+ patients.

At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customer success, etc. working together. This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.

As we grow (x2 headcount planned in 2022), in France, Europe, and in the US, we are opening an IT Support / Tooling / Automation / Helpdesk position to work in the IT team with Mathieu Savournin, Security Officer, your future supportive Lead!

Best start would be in March.

️ We need you

Joining the IT team, reporting to the CTO, your missions are the following:

I. IT Helpdesk

• Provide 1st and 2nd level technical support via phone, e-mail, ticketing system, and in person.
• Order, install, and configure software and hardware (e.g. laptops, printers, videoconferencing systems, etc.).
• Manage and maintain our internal software deployment system.
• Create and maintain user accounts in all IT systems.
• Maintain inventory database (hardware + software).
• Create and maintain user manuals and IT internal support documentation.
• Gather IT KPIs as needed by the compliance and regulations (Antivirus coverage, encryption…).
• Participate in projects around IT service operations.

II. IT Automation / Tooling

• Review and optimize the number of tools used by Implicity.
• Address the company automation needs whatever the tools.
• Write & maintain scripts as needed for IT tooling needs for different departments.
• Maintain & improve our Salesforce.com:
  - Update and Clean data (contacts, accounts, opportunities)
  - Export data to Customer Relationship Management (CRM) tools
  - Deal with Salesforce settings (e.g. adding new fields) so that it evolves with company needs
  - Develop Salesforce dashboards to track Sales and Customer Success activities
  - Fix bugs, and support operations teams as far as Salesforce is concerned.

At Implicity, you will have a weekly meeting with your manager to help you succeed in your mission and continuously improve your skills.
Each team works with quarterly OKR to be crystal clear, fair, and honest with your targets.
The annual appraisal is a shared exchange moment focused on your development.

Tech Stack:

• Operating system: Windows / Mac / Linux
• Identity provider: Google Workspace
• Tools: Full SaaS: Google Workspace, DropBox, Slack, GitLab, Salesforce, Atlassian

️You are

To be considered for this position, the following skills have to be obvious in your education / experiences:

• Bachelor's degree (Bac+2/3) in IT.
• At least 1 relevant HelpDesk experience.
• Comfortable with automation tools, and an appetite for process automation.
• Proficient on Windows / Linux / Mac.
• Significant scripting experience.
• Good English level.
• True obsession for (internal) clients / service, patience, diplomacy.
• Strong work ethic & daily act with integrity, honesty, and fairness.
• Definitely a thoughtful team player, looking to make your colleagues successful.

In addition, here are some important basics to succeed in this position:

• Proficient on Google Workspace.
• Knowledge in SaaS tools administration (DropBox, Slack, etc.).
• High-energy & resilient.
• Do-er / self-learner, you eventually find your way to get things done.

The bonus skills that would definitely make us pick you:

• Previous experience in Salesforce.
• You like this ad, and think this is very like you.

It is OK to apply without meeting all the 2nd and 3rd paragraph skills: just honestly tell us why you think you can be the one.

Recruitment process

More cool stuff to know about Implicity

• Remuneration: For this job (CDI - full time), your salary will depend on your experience.
• Company BSPCE.

Benefits

• Health care plan: Alan (26.5€ / month + 14€ for kids).
• Luncheon voucher: 9€ (50% employer).
• Transport: 50% of your pass OR sustainable mobility pass (37.5€ / month).

Why us?
Simply because you will get all scale-up advantages without the usual drawbacks!

• Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment.
• Solution: we built a best-in-class solution that has no direct competitor.
• Growth stage: we are not small - we are not big - we are 50 => our boom is to come.
• International: we operate at a global level, and our working language is English.
• Values: we do have values, and these are not just for posters!
  - Integrity: we act with honesty and fairness.
  - Ambition: we strive for excellence in a healthcare demanding environment.
  - Cooperation: we care, we support, we seek collective success.
• Autonomy: you’ll definitely get real responsibilities and have the chance to have an impact.
• Employee care:
  - Our beautiful office is “rue du Louvre” (between Chatelet & Bourse).
  - Regular team events, especially every Thursday evenings.
  - Our happiness manager is taking the greatest care of all of us!
• Tools: we use Slack, Notion, and DropBox, and it is pretty cool.
• Remote: up to 3 days / week.
• Work-life balance: we are definitely respectful.
• Shareholder: every single employee is incentivized with company equity.

Let’s meet

• If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the careers pages of Implicity’s website.
• We are proud to be an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents.
• Recruitment process:
  1° 15-20min call with Titouan (Talent Acquisition Manager)
  2° Interview with Louay Gargoum, your future manager & Mathieu Savournin, your future lead.
  3° Interview with Thomas Habib, COO & Anne Vinas, Head of Customer Service.
  4° Reference check.
  => According to your availabilities, the whole process should last 3 weeks maximum.