IT Support Specialist

IT Support Specialist

Want to use your energy and talent to tip the balance on climate change? Sweep is hiring an IT Support Specialist to manage and optimise the IT assistance to support seamless operations.

Sweep is hiring an IT Support Specialist able to onboard and to develop quickly in a hybrid IT ecosystem in the context of reinforcing its operations and the assistance to the internal users.

Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.

Ok, sounds promising. What will I be doing?

You are foreseen to take over a series of duties in order to spearhead the IT assistance to our internal users and the administration of our users accounts and devices.

This position demands a proactive approach to mastering and maintaining the user and hardware lifecycles. You will ensure that our technology resources align with the company's strategic needs, optimising performance and security.

Your main objective here is to manage and optimise the IT assistance to support seamless operations. Your expertise will solve immediate technical issues and strategize long-term improvements for our technological systems.

You will work within the domain of the CTO and report directly with the IT & Security Director who defines the information security roadmap and strategy, to help improve and communicate the maturity levels of information security while supporting the IT organisation in regards to the assistance to internal users. You will collaborate with the Information Security Officer in order to provide all the required training and security awareness to the users, ensuring the high levels of compliance maintained by Sweep.

To be more specific, this includes:

• Be responsible of the daily IT Support to the internal users, ensuring quality of service under specific SLA and troubleshooting hardware, software, and network issues (macOS ecosystem)
• Provide a dedicated on-site IT support at the Paris office with regular travels to London and Montpellier offices
• Master the users and devices lifecycle from onboarding to offboarding, carefully respecting security and compliance requirements
• Assist in the development and implementation of IT policies and procedures
• Implement cybersecurity measures to protect sensitive information
• Stay updated on industry trends and advancements in technology
• Train employees on IT best practices and procedures
• Support and enhance information systems security management awareness and provide training about information security
• Ensure overall IT compliance with regulatory requirements through proactive planning and communication

That's just right for me. What do I need to bring?

Good you asked. Some more details on who we’re looking for.

Qualifications

• You have 3-5 years of experience as an IT Support Specialist or similar role in a corporate environment
• Solid experience with IT management and supervision tools, network security and architecture, system hardening standards on macOS
• Excellent problem-solving and analytical skills
• Ability to prioritize tasks and manage time effectively
• Strong communication and interpersonal abilities
• Fluent in English and French with excellent written and spoken skills
• Experience in a fully-remote and fast paced startup environment

Qualities

• You have a deep understanding of and passion for technology, always staying ahead of trends to ensure optimal performance
• Skilled in diagnosing and resolving complex IT issues to prevent disruptions in a high-stakes environment
• You place a strong emphasis on cybersecurity and are dedicated to protecting sensitive information and systems from potential threats
• Always looking for new ways to improve efficiency through technology, you bring creative solutions that align with business goals
• You are enthusiastic, self motivated and autonomous
• You bring all-round communication skills and an ability to work collaboratively
• You are a team player and aim for velocity
• You care about our mission of creating a better future for all of us

Copy that. And what’s in it for me?

You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.

Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.

We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.

We think this will be the ride of our lives. And maybe yours, too.

At Sweep, we are dedicated to promoting diversity, inclusion, and equality. We believe that a diverse talent pool drives performance and sparks innovative ideas. We ensure equal opportunities for everyone, free from discrimination. Join our team and help build a sustainable future where everyone can thrive!

Benefits (non-exhaustive list)

• Lunch voucher
• Health insurance entirely free for you and your family
• RTT
• Trust and flexible working hours
• Personal development training fund
• Global and team offsites
• Hybrid environment (3 days per week at the office)

Department

Engineering

Role

IT Support Specialist

Locations

Paris

Remote status

Hybrid Remote

Employment type

Full-time

IT Support Specialist

Want to use your energy and talent to tip the balance on climate change? Sweep is hiring an IT Support Specialist to manage and optimise the IT assistance to support seamless operations.

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