IT O+O / Digital Project Manager - Travel Retail EMEAI

L’Oréal is the historic market leader in the Travel Retail beauty segment. Within the EMEAI zone, the IT TREMEAI (Travel Retail Europe Middle East Africa & India) team is a key player and partner of the business.

Our mission is to continuously improve business efficiency thanks to new applications and improved processes. We are the key IT representative for local business stakeholders, ensuring the roll out of Group level / Zone level solutions and are in charge of build/delivery/support of country-specific IT solutions. Collaborative and enthusiastic, we have succeeded in creating a good team spirit with a high sense of service.

Main Challenges Specific to the Position

• Develop and manage relationships with IT counterparts on Group / Zone level
• Onboard and accompany local Business Teams in project framing, build, delivery, and run
• Be versatile - act as Business Relationship Manager, Project Manager, or Functional Expert depending on the context

Details of the Mission

The O+O / Digital Project Manager will be in charge of analyzing business needs, exploring new solutions, and managing projects related to O+O scope in an agile environment.

She / he will :

• Act as Business Relationship Manager and privileged point of contact for TR EMEAI business users
• Act as Project Manager and lead the roll-out of the Group and Zone O+O & Digital solutions
• In collaboration with TRM (Travel Retail Monde) IT Teams, frame, build and maintain new local solutions, as well as enhance, maintain, and optimize existing solutions built mainly in MS PowerApps technology
• Cooperate closely with Cybersecurity, Legal, Data Privacy, Finance & CIO Office counterparts to assure that all SaaS solutions are secure, compliant, and in line with Groupe Architecture guidelines
• Assure technology watch and propose innovative solutions to create business value
• There is a people management dimension to this position, as the O+O / Digital Project Manager is managing an apprentice + piloting the activity of external consultants

Business Relationship Management and Project Management will represent % of the activity :

• Analyse and identify current business processes to gain in simplicity & efficiency
• Lead Group / Zone project roll-outs and oversee consultants involved in the projects implementation
• Drive local projects from needs gathering to user training and post go live support
• Develop and manage relationships with IT counterparts and business teams
• Share information on ongoing and future projects, emerging technologies, business needs, good practices…

Application Maintenance will represent % of the activity :

• Manage incidents & demands related to digital applications (ServiceNow, PowerPlatform, Salesforce…)
• Develop, enhance and maintain local solutions and business workflows
• Contribute to quarterly Front Office Domain Reviews and Project Committees

Beauty Tech (BT) Devices Rollout and Maintenance will represent % of the activity :

• Be informed of the BT devices rollouts planned by the TREMEAI entity for the entire year, accompany the teams
• Be informed of the BT strategy on the Group and Zone level, build a relationship with key players (e.g., Augmented Beauty Operations Team, TRM Retail Team)
• Maintain and improve the BT deployment dashboard
• Act as facilitator in the BT purchase and propose improvements to the process
• Pilot an apprentice in charge of the BT devices lifecycle, from device configuration to recycling

Academic Background & Seniority

• Master minimum or equivalent
• Ideally from an engineering school
• Minimum years in Project Management / O+O

Mandatory Skills

• Excellent communication and collaboration skills
• Mastery in Project Management (Agile, V, hybrid…)
• Strong analytical, problem-solving, time management, and organizational skills
• Capacity to frame business needs, read and write technical specifications, prepare training documents
• Capacity to work efficiently across teams and hierarchical levels
• Knowledge of Salesforce and Microsoft Power Platform (Power Apps, Power Automate…) is a big plus

Nice to Have Skills

• Knowledge of Anaplan, Google Cloud Platform solutions will be an important advantage
• Business & Results Oriented, Extraverted personality, strong social skills