IT Field Support Engineer

Responsibilities

• Device Support: Configure, repair, and replace end-user devices such as laptops, monitors, tablets, and smartphones.
• Infrastructure Management: Work with Citrix, thin clients, and basic network setups (Cisco).
• Software Expertise: Troubleshoot and support Windows OS, Office Suite (including O365 and Azure), Exchange, and SCCM.
• On-Call Support: Be available for occasional weekend activities (approximately 10% of workload) and exceptional out-of-hours requirements.
• Safety Compliance: Use personal protective equipment (PPE) to ensure safety in an industrial environment.

The Profile

Required Skills and Qualifications:

• Proven experience in IT support roles, with a focus on end-user devices and enterprise IT systems.
• Familiarity with industrial environments is a plus.
• Strong understanding of IT hardware and software, including Citrix, thin clients, and basic Cisco networking.
• Proficiency in Windows OS, O365, Azure, Exchange, and SCCM.
• Advanced proficiency in French and English.
• Must have a valid driver’s license and access to a car for transportation to the site.
• Availability for occasional weekend work.

The Employer

Our client is a global IT consultancy and services provider, partnering with leading technology companies and multinational clients worldwide.