IT Coordinator (HQ)

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

The IT Coordinator will be responsible for maintaining and enhancing our IT infrastructure, providing technical support to our HQ employees, ensuring smooth operation of all IT systems. This role requires a proactive individual with a strong technical background and excellent problem-solving skills. Reporting directly to the IT Manager.

About You:

• Tech-savvy with a strong technical background in IT systems, networks, and software.
• Proactive problem-solver who enjoys troubleshooting and supporting others.
• Experienced in both Mac and Windows operating systems.
• Comfortable working independently and collaboratively in a fast-paced environment.
• Strong communicator, able to explain technical issues to non-technical staff.
• Organized with excellent attention to detail and a passion for staying up-to-date on emerging technologies.

Responsibilities

• Act as the first point of contact for technical support, resolving hardware, software, and network issues for HQ employees, both remotely and in person.
• Maintain an up-to-date inventory of IT hardware and software, and document IT systems, network configurations, and support procedures.
• Create, manage, and disable user accounts while ensuring appropriate access controls.
• Monitor and troubleshoot network performance, perform routine maintenance, and assist with installing and configuring hardware and software.
• Educate employees on IT security policies and provide training on new systems and tools.
• Participate in IT projects, support testing and deployment of new solutions, and assist in developing IT policies and disaster recovery plans.

Qualifications

• 2+ years of experience as an IT Coordinator or similar role.
• BSc/BA/diploma in information technology or computer science preferred; certifications (Microsoft, Apple, Google, CompTIA) are a plus.
• Experience with Shopify is highly desirable.
• Familiarity with AV systems, including microphones, speakers, projectors, and conferencing tools.
• Strong problem-solving skills and ability to manage multiple tasks efficiently.