Integration Technical Expert M/F

Company Description

Do you want to join a Group whose Purpose resonates with your own values of a world where resources and people are at the heart of daily concerns? A Group whose ambition is to participate in the transformations we are experiencing? Are you looking for a meaningful experience in Is&T functions that will allow you to combine these ambitions and bring your expertise to them? Then this job offer is for you!

Veolia aims to become the reference company in ecological transformation. Our mission to "Resource the world" also reflects the commitment of our 220,000 employees to have a positive impact on our planet.

At Veolia Headquarters, we are committed to empowering our employees by giving them the means to be useful and have a real impact. We are looking for employees who share our commitment.

Become an actor in ecological transformation by joining us!

The expert will develop expertise in Application transfer, flow management & exchange securitization on both functional & technical sides to protect sensitive data and ensure compliance with security policies.

Also be accountable for the delivery with a Service Delivery Manager Role. A service (delivery) manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization in accordance with expectations (Service Level Agreement, contract...).

He/She maintains a strong knowledge of all standards and practices related to the management of service in general and to the type of service. He/She is managing in particular (Industrial, IT...). He/She will work on all the tools in the scope of the department: Axway, Retarus, Boomi, SMAX...

Job Description

The role of an Integration Technical Expert is to be responsible & manage the delivery for the tools in the scope.

• Expertise
  • Provide expertise & technical support to stakeholders in run & build operation
  • Share knowledge with goodwill to help people grow
  • Help & support people including non-tech to understand, be accessible & collaborate cross-function
• Run
  • Configure and maintain the Axway MFT platform, including all associated components and modules
  • Monitor the performance and availability of the MFT platform, proactively identify and solve any issues or bottlenecks
  • Develop and implement security measures to protect the MFT platform and its data from unauthorized access or breaches. Manage rules and flow matrix related to the scope of service & tools
  • Provide technical support to customers, assisting them with any issues or requests related to file transfer
  • Create and keep up-to-date documentation, troubleshooting guides, and best practices
  • Audit systems & logs
  • In relation with PM & management, participate in exchanges with all stakeholders: Business, IS&T Members and Suppliers
• Service Design
  • Lead or participate in the service definition: Offer content, Service level engagement, delivery model, pricing model...
  • Participate in the definition & implementation of new services within the catalogs
• Service Delivery Manager (SDM)
  • Ensure the adequacy of the service delivered to the contract and the quality assurance plan
  • Participate in operational governance to manage and follow up operational topics
  • Capture business needs, feedback & customer satisfaction. Manage customer escalation. Manage descending communication to customers
  • Lead and/or participate in committees to manage suppliers
  • Produce or delegate the reporting on its scope of activity for the committees (COPIL, Steerco...)
  • Define, implement and monitor Dashboard to manage the service (SLA, KPI...). Inform and give visibility
  • Control items provided by suppliers
  • Manage crises with all the relevant stakeholders. Report alerts to the appropriate authorities
  • Organize and manage arbitration when needed with the relevant stakeholder
  • Follow up incident & request management in general with a specific attention on priority 1 incidents to be the customer entry point
  • Follow up on changes related to the service that may impact his or her scope and take the necessary actions
  • Ensure that compliance, instructions and operating procedures & processes are respected
  • Implement and manage the continuous improvement of the quality of the service
  • Performance management: Inform and give visibility to the various stakeholders (internal customers, hierarchy, suppliers) by producing the necessary dashboards while creating a relationship of trust with internal customers and suppliers
• Implementation
  • Contribute with expertise to develop, implement, and maintain the exchange platform
  • Collaborate with other teams to implement solutions
  • Participate in test & test elaboration or documentation
• Technological Surveillance
  • Stay updated on the latest trends and advancements in technology relevant for the scope, recommending and implementing solutions to improve the functionality and performance of the platform.

Qualifications

Main skills

Technical skills

• Solution MFT Axway
• Boomi
• SMAX, Retarus
• Cloud based technologies from SaaS to IaaS (Google Cloud Platform, Amazon Web Services, SalesForce, RunMyProcess...)
• Windows / Linux
• Cybersecurity principles and constraints for Cloud based solutions (authentication, data access, data protection...)
• Experience in managing SMTP servers and SMTP email protocols, as well as DNS in a production environment
• Excellent knowledge of security standards and protocols related to email (Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC)).

Information Technology Infrastructure Library (ITIL)

• Knowledge of the main processes ITIL (Incidents, Requests, Knowledge, Problems, Changes, Configuration) and know how to implement & follow them (Service Level Agreement - SLA...)

Customer / Supplier Management

• Manage suppliers and improve their impact on the service delivery. Manage customers (listening, give adequate answers). Manage contracts

Crisis Management

• Ability to manage with a disruptive and unexpected event that threatens the delivery of the service

Conflict Management

• Ability to manage disagreement between people

Key Behavioral Skills

• Dynamic: Ability to manage different topics simultaneously with passion for good delivery
• Organizational skills: Ability to plan activities, to be rigorous and methodological in order to deal with different projects in parallel in a changing context
• Clarity and transparent communication: Knowing how to listen, transmit information, or convey a message clearly and in an impactful way, while adapting to one's audience. Dare to speak with honesty and respect in order to progress collectively. Excellent written and verbal communication skills to effectively collaborate with various stakeholders.
• Rigour: Ability to act with precision and accuracy. Meet deadlines
• Ability to make decisions: Ability to select between two or more alternatives to reach the best outcome in the shortest time
• Good resistance to stress: Ability to deal with difficult situations
• Interpersonal skills: Excellent coordination and inter-personal skills, diplomatic. Emotional and situational intelligence. Excellent communication skills. Perseverance & tenacity. Pragmatism and result-oriented
• Communication IT & Business: Ability to transmit information, broadcast a message in a clear and understandable manner (Team Manager) has wisely
• Transversality: Ability to work with several teams with no hierarchical link
• Sense of performance/client: Ability to meet commitments, in continuous search for improvement and wish to overperform
• French & English: Fluent

Higher education, Bachelor's degree +5 or equivalent Strong experience in top-tier Consulting firms

Good Experience in Project Management

Additional Information

We offer you the opportunity to join a company whose goal is to become the leader in ecological transformation!

What we offer:

• Being part of a collective that cares about your future career and development
• Opportunities for growth within Veolia Headquarters and more broadly within the Veolia Group, in France and internationally
• Opportunity to be part of enriching projects outside of your daily work
• Veolia is committed to a global social pact for all its employees worldwide
• We are committed to providing you with the best possible experience

But also:

• 100% reimbursement of urban transport subscriptions
• 10 days off (RTT) in addition to the 5 weeks of paid vacation
• Company restaurant and meal vouchers for teleworking days
• Profit-sharing

Veolia Environnement SA recognizes that some candidates only apply if they think they have checked all the boxes. But we prefer to see your application rather than risk missing out on your potential!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.