HR Business Partner H / F

Customer Success Manager / Partner Manager

• Full-time
• Department: Go-To-Market

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

Location of Job: Remote - France. This role requires frequent travel to Paris to meet with Partners.

The Partner Manager is responsible for developing, managing, and strengthening strategic relationships with partners. Responsible for managing and renewing ongoing services, ensuring their continuity and optimization. This key role focuses on ensuring partner satisfaction, overseeing ongoing projects, and identifying growth opportunities while collaborating with internal teams to align partnerships with the company’s strategic objectives.

Essential Functions

• Manage the renewal of partnership contracts by analyzing growth opportunities and ensuring their execution.
• Ensure overall partner satisfaction by acting as their main point of contact to address needs and concerns.
• Supervise and monitor ongoing services to ensure they are delivered on time and meet partner expectations. Collaborate with the Partner Project Manager to implement new processes.
• Provide regular reports on partner performance, including key satisfaction indicators and opportunities for improvement.
• Maintain Wiser’s visibility within our partner’s organization through strategic high-level contacts, as well as training and marketing initiatives targeting partner field teams, ensuring Wiser remains a top priority.
• Understand the revenue and margin impact of our partners on our business and identify areas for improvement.
• Contribute to Wiser’s expansion within our partner’s global footprint by identifying strategic development opportunities.
• Work closely with internal teams (sales, product, support) to ensure partner needs are effectively addressed and met.
• Handle daily partner needs (training, marketing, presentations) and develop relationships based on honesty, respect, trust, and mutual benefit.

Minimum Qualifications

• 3 to 5 years of experience in a similar role, particularly as a Customer Success Manager.
• Strong knowledge of the Fast-Moving Consumer Goods (FMCG) sector in France. International experience in this field would be a plus.
• Excellent proficiency in French and at least B2 level in English.
• Previous experience in a consulting firm or with a panelist company (e.g., Circana - Nielsen) would be an advantage.
• Strong communication skills, customer relationship management abilities, and a proven ability to work effectively in a team.
• Excellent mastery of Microsoft Office Suite, including Excel and PowerPoint.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.