HOTEL GENERAL MANAGER

We are seeking a strategic and innovative leader to drive operations in Cangu Bali Berawa. This role encompasses overseeing guest satisfaction, financial performance, and sales initiatives, ensuring that the hotel not only meets but exceeds the expectations of its guests and stakeholders. You will be at the forefront of creating a thriving work culture, developing talent, and fostering strong community relationships. If you are passionate about delivering exceptional service and have a track record in hotel management, this is your chance to shine in a vibrant and supportive environment that values innovation and excellence.

Key responsibilities and not limited to:

Operations Management

• Oversee all departments, including Rooms, Food & Beverage, Sales & Marketing, Finance, and Engineering, ensuring smooth and efficient operations.

Guest Experience

• Ensure exceptional guest experiences by maintaining high service standards and addressing guest feedback promptly.
• Prepare and manage the hotel’s annual budget, ensuring alignment with revenue and cost targets.
• Collaborate with the Sales & Marketing team to drive revenue through effective sales strategies, promotions, and partnerships.
• Foster a positive work culture that promotes teamwork, employee engagement, and professional growth.

Compliance & Safety

• Ensure the hotel complies with local laws, health and safety regulations, and brand standards.

Stakeholder Relations

• Represent the hotel in the local community, building relationships with businesses, organizations, and government entities.

QUALIFICATIONS:

• Proven experience leading hotel operations and strong sales & marketing leadership.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 8+ years of progressive experience in hotel management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing operations in a similar-sized property or brand.
• Strong financial acumen with experience in budgeting, forecasting, and financial reporting.
• Excellent knowledge of hospitality systems (e.g., PMS, POS) and proficiency in Microsoft Office Suite.
• Multilingual abilities are an advantage, particularly for international properties.

KEY COMPETENCIES:

• Leadership: Inspires and motivates teams to achieve high performance and deliver exceptional results.
• Strategic Thinking: Develops and executes long-term plans aligned with market conditions and business goals.
• Guest-Focused: Demonstrates a commitment to delivering outstanding guest experiences.
• Financial Acumen: Skilled in managing budgets, controlling costs, and driving profitability.
• Problem-Solving: Addresses challenges and implements solutions effectively and decisively.
• Communication Skills: Articulates ideas clearly and engages with diverse stakeholders, including employees, guests, and owners.
• Adaptability: Thrives in dynamic environments, adapting strategies as needed to meet changing demands.