GTS Client Manager (f / m / d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. Global Trade Solutions (GTS) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Are you passionate about international trade? Do you have experience in trade finance? Do you enjoy working in a multicultural and fast-paced environment? If you answered yes to any of these questions, we want to hear from you!

What you will do:

We are currently seeking an individual to join this team in the role of GTS Client Manager.

The key purpose of this role is to act as a Point of Contact for clients located across the European geographies, providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs. Key responsibilities include managing and owning the client GTS Relationship and handling the transactional needs of assigned clients: in particular reviewing client needs, agreeing with Relationship Managers facility type and size, and preparing supporting documents such as TRAT/TSS/CID to deliver high quality client experience, while maintaining revenue realization to the bank.

In this role you will:

• Act as a Point of Contact for clients providing industry-leading sales and service experience for those customers, supporting end-to-end client business needs.
• Provide customers with GTS technical advisory and clarification on transactional issues, processes, and procedures. Work directly with offshore Client Services teams where applicable to maximize customer value and outsource non-value add, long-dated investigations.
• Adopt global initiatives and practices for GTS that enable globally consistent, yet locally competitive, segmented service experience for dedicated portfolio of clients, and effectively deliver these propositions.
• Partner with GTS Services, Relationship Managers, and other stakeholders to ensure customer issues are addressed and urgent transactions are processed in line with market agreed SLAs.
• Support reduction in cost to serve by increasing clients' digital footprints and driving client query elimination.
• Encourage client adoption of self-serve solutions to enable proactive service.
• Understand clients’ transactional routines, build relationships, and identify potential increases in revenue flows to explore.
• Accountability for draw-down activities and operational readiness of the transaction/facility. Actively participate in client planning where requested.
• Monitor client experience, client feedback, and service quality.