Group Surety intern M / W

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Description de poste

Gamdom is a leading online gaming platform in the iGaming industry, offering a dynamic and engaging experience for players worldwide. We are expanding our team and looking for a Senior Sports CRM Manager to take ownership of our sports customer relationship management strategy, develop processes from scratch, and drive the efficiency of our promotional efforts.

Role Overview

As a Senior Sports CRM Manager, you will design and execute a best-in-class CRM strategy for our Sportsbook segment. You will develop and implement lifecycle campaigns, manage promotional budgets, set up structured processes, and optimize CRM tools and provider back-office systems. This role requires a strategic thinker with hands-on experience in CRM operations, an analytical mindset, and the ability to drive engagement and retention across sports customers.

Key Responsibilities

1. Develop & implement CRM strategy – Create and execute a structured and scalable CRM strategy focused on sports players, including automated, targeted, and personalized marketing campaigns.
2. Set up processes from scratch – Establish workflows, segmentation methodologies, and automation processes for efficient campaign execution.
3. Lifecycle management – Design, implement, and optimize customer lifecycle journeys, including onboarding, retention, reactivation, and churn prevention.
4. Manage providers' back office (BO) – Utilize and optimize CRM tools and third-party provider platforms to enhance campaign performance and player engagement.
5. Promotion planning & execution – Plan, execute, and monitor sportsbook promotions while ensuring a healthy P&L (Profit & Loss) management of campaigns.
6. Data-driven decision making – Leverage data insights and player analytics to refine segmentation, campaign performance, and overall CRM effectiveness.
7. Cross-functional collaboration – Work closely with internal teams such as Marketing, Product, VIP, and Customer Support to align CRM efforts with overall business goals.
8. Resource & budget management – Effectively plan and allocate CRM resources, balancing costs while maximizing engagement and profitability.
9. Compliance & best practices – Ensure all CRM activities align with industry regulations, responsible gaming guidelines, and data privacy policies.

Requirements

1. Experience – 4+ years in CRM roles within the sports betting or iGaming industry, with a strong understanding of sportsbook CRM operations.
2. Strategic mindset – Ability to develop CRM strategies from scratch and implement structured processes that drive customer retention and engagement.
3. Technical expertise – Hands-on experience operating provider back-office systems and CRM tools.
4. Promotional P&L management – Strong understanding of promo ROI, budget allocation, and impact assessment.
5. Data-driven approach – Experience using analytics and customer insights to refine CRM efforts.
6. Project & resource management – Ability to plan, prioritize, and allocate resources effectively.
7. Strong communication skills – Ability to collaborate across teams and present insights in a clear and actionable manner.
8. Industry knowledge – Deep understanding of sportsbook customer behaviors, retention mechanics, and CRM best practices.

What We Offer

1. A dynamic and fast-paced environment in a rapidly growing iGaming company.
2. The opportunity to take ownership of a key business segment and shape its CRM strategy.
3. Competitive compensation package with performance-based incentives.
4. Remote work flexibility and a collaborative, supportive team culture.
5. Career growth opportunities within a forward-thinking organization.