Global Logistics Performance - Operations

Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014. Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Are you a data-driven individual with a knack for optimization and a passion for logistics? Do you dream of leading impactful projects that improve customer experience, boost quality and reduce costs? If so, we have the perfect internship for you!

Join our dynamic team where innovation meets efficiency. The Logistics team, composed of 5 people based in Bordeaux, Paris, and New York City, ensures that all Back Market orders get delivered to customers safely and on time, while providing convenient and cost-effective solutions for shipping returns and trade-ins.

Your Mission (if you accept it):

1. Monitor Performance: Keep a close eye on the performance of our logistics partners (transport and fulfillment).
2. Lead Projects: Take the reins on key projects involving BackShip (our shipping solution for sellers) and other BM service teams (Customer Care by Back Market, BackPack) to improve service efficiency and find synergies.
3. Enhance Delivery Experience: Lead initiatives to improve the quality of the seller or customer experience, particularly in claims resolution, working closely with the Logistics operations team, the Care team, the Sellers team, and the Seller Support Center team.
4. Analyze Data: Dive deep into Quality & Financial KPIs to explain week-over-week fluctuations and gaps with targets.
5. Optimize Flows: Support the optimization of Trade In & Return logistics flows by helping us define our carrier mix strategy.
6. Drive Adoption: Contribute to the adoption of the BackShip service among sellers and enhance the value proposition.

You are in the right place if:

1. Data Enthusiasts: Strong analytical skills and a love for working with data (Excel has no secrets for you!). Knowledge of SQL or eagerness to learn is highly desirable.
2. Team Players: Capacity to work with transversal teams.
3. Experience: Previous experience in e-commerce, logistics, or a start-up is a plus.
4. Communicators: Excellent verbal and written communication in English (Big Bonus point if you speak French).
5. Adaptable: Comfortable working in a fast-paced environment.

About this internship:

Starting date: January 2025
Duration: 6 months
Full-time internship: 35h/week - Monday to Friday
Location: Bordeaux, France
Requirement: You must have an internship agreement provided by your French school.

Recruitment Process:

1. Video-call Interview with the Talent Acquisition Specialist
2. Business case - Home assignment
3. Technical assessment and team fit interview with the manager and another member of the team

1,100 - 1,300 a month

WHY SHOULD YOU JOIN US?

• A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc.
• Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
• A booming scale-up: our environment is rapidly growing in Europe, the USA, and in Asia!
• We embrace work life balance which includes flexible working hours and the opportunity to work from home.
• A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation. Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a Société à Mission, or company with a social mission, by the French government.

We know we cant tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.