General Manager - Hilton Paris Opera

General Manager - Hilton Paris Opera

The Brand - Hilton Hotels & Resorts

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travellers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry, Hilton remains synonymous with the word ‘hotel’. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

The Property

Inspired by the past, designed for the future, the Hilton Paris Opera is the perfect choice to discover Paris. The beautifully restored 1889 building is in the Opera district and is close to the capital’s major cultural sites and attractions.

The Role

This exciting General Manager position will be responsible for managing the hotel, hotel management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

• Manage and lead the hotel operations.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction, and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long-term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience, and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel and ideally with hotel openings experience.

• An established GM with experience operating in the French, preferably Parisian market with proven commercial expertise and ability to drive revenue generation, specifically on F&B.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Tour Operators.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the incentive groups business.
• Exceptional people leadership and retention of talent.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement, and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• Fluent written & spoken English and French language mandatory.

What is it like working for Hilton?

The future of hospitality is bright at Hilton, a leading global hospitality company with a diverse portfolio. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and is consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative initiatives such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices to cultivate a diverse environment.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.