General Manager - Hilton Paris La Defense

Job Description - General Manager - Hilton Paris La Defense (HOT0BBVW)

Job Number:

HOT0BBVW

Work Locations

Hilton Paris La Défense 2 place de la Défense CNIT - BP 210 Paris 92053

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

Designed with inspiration from the French Glamour of the 60s, the hotel has a great location next to the Grande Arche and shopping malls, with easy access to the centre of Paris, tourist attractions and airports. With 153 guest rooms, other amenities available include a fitness centre as well as 9 meeting rooms.

This exciting General Manager position will be responsible for managing the Hotel Management team and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead the hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established GM with a commercial background with proven experience of driving top line revenue growth, with ability to closely manage the P&L, costs and maximise GOP performance.
• Strong ability to collaborate and foster networks and relationships, with the landlord, contractors, corporates, and Tour Operators – must be highly visible.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the Corporate & Leisure segment, ultimately delivering return on investment following recent renovation.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• English and Fluent French language mandatory.
• Experience with French Unions would be an advantage.

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. We are an equal opportunity employer and value diversity at our company.