Front Office Manager - Lv8 Resort Hotel

PT Bali Utama Cakrawala is looking for the most suitable candidate for Front Office Manager for one of our business units – Lv8 Resort Hotel located in Bali with the details:

Job Overview

The Front Office Manager will report directly to the Hotel Manager. This role involves managing the Front Office Department, ensuring the delivery of exceptional guest experiences and operational efficiency. The ideal candidate will have a strong background in the rooms division, proven leadership skills, and a commitment to customer service excellence.

Requirements:

• Bachelor’s degree in hotel management or related field
• Minimum of 3 years of relevant experience in a similar capacity
• Proven experience with Hotel Systems on various platforms (VHP System)
• Strong leadership abilities with a hands-on approach and a lead-by-example work style
• Solid problem-solving capabilities, with the ability to find creative solutions and offer advice and recommendations
• Ability to manage budgets and control costs effectively, ensuring profitability and adherence to financial goals.
• Experience with hotel management systems and technology solutions to enhance customer service and hotel revenues.
• Strong ethical standards with the ability to thrive in a high-performance, demanding environment.
• Strong communication skills (written and verbal), with proficiency in English.
• Willing to be located in Bali

Responsibilities:

• Ensuring the smooth running of the Front Office Department, overseeing all aspects of the guest experience to ensure the highest levels of satisfaction.
• Ensuring that all customer-related tasks are handled accurately and on time to improve the overall guest experience.
• Handling and resolving guest complaints efficiently and professionally.
• Leading and motivating the Front Office team, setting performance expectations, and providing coaching and feedback.
• Preparing and managing the departmental budget, ensuring effective cost control, performance levels, and productivity.
• Assisting in the financial planning and execution of the hotel’s short-term and long-term goals.
• Ensuring the efficient and effective operation of the Front Office departments, including guest check-in/check-out, reservations, and concierge services.
• Preparing monthly management reports on customer feedback, bookings, and cancellations to evaluate performance and identify areas for improvement.
• Assisting the General Manager with the execution of marketing, sales, and operational activities to drive business results.
• Maintaining service and product quality standards by conducting ongoing evaluations and investigating guest complaints.
• Suggesting and implementing corrective actions to address service gaps and enhance overall guest satisfaction.
• Ensuring adherence to all legal and regulatory requirements related to the Front Office operations.
• Ensuring that due diligence activities and best practices are planned, delivered, and documented for internal and external audits.
• Overseeing the implementation of technology solutions to improve customer service and increase hotel revenues.