French Travel Experience Advisor, big travel platform - Bulgaria (remote)

Reference: TESO

Sofia provides a vibrant social life with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends. There are lovely coastal cities and beaches nearby, so you can easily have a spontaneous getaway - and with a job that allows you to work from anywhere within Bulgaria, it's even easier!

We offer:

• Relocation package (flight, pickup at airport and 30 days accommodation)
• Work fully remote from anywhere in Bulgaria!
• Additional health insurance
• 6 weeks paid training
• Good work-life balance with all weekends off
• Low tax rate (approximately 10 %)
• Bonuses
• Team-building events

The job:

You will be communicating via phone and e-mail regarding account creation issues, support with communication between hosts and guests on the client's platform, handling complaints etc. You will receive all necessary training to assist and guide the customers.

Your daily work will include tasks like these:

• Provide professional help and guidance to customers on incoming calls and tickets.
• Provide solutions to device use questions on a case-by-case customer oriented approach.
• Play a crucial role in identifying emerging issues and bugs and communicating them to your supervision team for a fast resolution to the issue.
• Engage as required, with the supporting functional teams to resolve issues raised by customers.

Your qualifications:

You speak and write French at a native level and English fluently.

Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

Previous experience in customer support, preferably in a call center or similar environment.

Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If this sounds like a job you would like to pursue, or if you want to get help or learn more, you are more than welcome to contact us at info@jobsqd.com.