French Field Support

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming an internationally renowned Systems Integration Company.

Job Description

This is an urgent opening for French Field Support for a contract position based in Paris, France.

Responsibilities

1. Deploy packaged applications and patches.
2. Re-image or deploy OS image on laptops and desktops.
3. Resolve and troubleshoot all issues within the agreed SLA of the incident or request.
4. Change backup tapes on the server according to the schedule.
5. Experience using Altiris and SCCM deployment solutions.
6. Experience using Windows Server 2012.
7. Configuring mailboxes on Exchange server 2010.
8. Configuring iPhone and iPad for users to send and receive company emails using Mobile Iron.
9. Patching network ports.
10. Excellent customer service skills.
11. Team player.
12. Some travel involved to other locations particularly Lille in France.
13. Managing multiple site locations.
14. Comfortable working with client senior management.
15. Clear understanding of SLAs especially in a High Priority Incident environment.
16. ITIL V3 Foundation – Preferable but not essential.
17. Experience in a challenging environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.