French Customer Advisor for a Video Game Brand - Work from home - Portugal

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Why Join Us?

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice - and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven - and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up - and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.

Your Future Project

Join our French Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company.

Responsibilities

• Respond efficiently and effectively to all customers’ enquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested / required.
• Accurately log all calls in line with procedures.
• Responsibly maintain and update all job-related administrative forms.
• Recognize when a problem/query should be transferred to another department or a more senior member of staff.

Minimum Requirements

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure, in order to achieve deadlines and KPIs.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit.

What's in it for You?

• Competitive wages and stability.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning/development opportunities and competitive career opportunities.
• A safe, friendly, creative, innovative and technological organization.
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase team spirit).

Join the #SitelLife.