Franco-German speaking Customer Success Manager (M/F/D) - Based in France or Germany

Strategic Account Management and Customer Success:

• Manage a portfolio of customers, ensuring they maximize the value they get from the CyberVadis solution and maintain a high level of satisfaction and engagement with the service and tools.

• Advise customers on the implementation of their TPCRM program throughout their lifecycle. Partner with them to help them adopt and integrate CyberVadis in appropriate processes and tools.

• Build advocacy among customers; establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle.

• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources.

• Develop and maintain Account Plans for all assigned customers.

• Liaise between customer and CyberVadis teams (sales, product, operations) to solve customer challenges and find opportunities and solutions.

• Promote and upsell additional services when suitable.

• Lead and successfully manage contract renewals.

• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

Other:

• Contribute to CyberVadis continuous improvement process by providing feedback to the product management team on solution development needs.

• Lead and/or support a variety of customer-focused projects.

• Teamwork, peer-coaching, and best practices sharing to contribute to the development of CyberVadis service and to maintain a positive and motivating atmosphere.

Qualifications:

• You will bring more than five years of successful customer management, account management, or consulting experience acquired in a fast-paced environment.

• Knowledge of SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer.

• Excellent communication skills (both written and verbal) in German and English (French is a plus!).

• Ability to summarize key findings in a presentable PowerPoint presentation.

• Excellent Excel and data analytical skills.

• Experience in developing Account Plans.

• Computer literate (MS Office, Google Suite, Salesforce or CRM, project management tools…).

• Interest in working in an international and multicultural environment.

• Self-driven, results-oriented, and a team player.

• Ability to be agile in an ever-changing environment.

• Thrives in a fast-paced environment.

Additional Information:

• Beginning: ASAP.

• Full-time position.

• Location: France preferably or Germany.

Are you interested? Please apply directly online by clicking on the link below.

In return for your expertise and energy, we offer challenges, opportunities, a salary aligned with experience, and a casual environment.

For more information about CyberVadis, please visit our site: www.cybervadis.com