Field Service Specialist (EMEA)

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

Role:

CoolIT Systems, Inc. is looking for an experienced Field Service Specialist to join our Professional Services Team. This exciting and challenging position will be remote in the EMEA region. This role is focused on providing services to customers. Reporting to the Manager of Field Service Operations in the Professional Services department, the Field Service Specialist will be dedicated to ensuring CoolIT’s products and services are deployed and maintained using industry-leading standards.

Responsibilities:

• Executing on-site and remote installations and providing comprehensive maintenance for DLC systems.
• Interpreting technical drawings and generating detailed 3D isometric pipe drawings to support field teams.
• Serving as a key technical resource, offering remote support to on-site specialists and end-users.
• Sharing your plumbing and HVAC expertise with internal teams to enhance our product knowledge and support capabilities.
• Developing a deep understanding of CoolIT's product line and delivering effective technical training to various stakeholders.
• Managing and developing our Authorized Service Provider (ASP) network, including onboarding, performance evaluation, and knowledge management.
• Coordinating project logistics, documentation, and communication to ensure successful deployments.
• Proactively monitoring deployment progress and quality standards.
• Providing timely and effective global technical support via multiple channels.
• Managing planned and unplanned maintenance schedules and associated documentation.
• Contributing to the development of product training materials and offering interdepartmental technical support.
• Maintaining accurate process documentation for deployment and maintenance activities.
• Delivering exceptional on-site and remote technical services and support.

WHO YOU ARE:

Basic Qualifications:

• Minimum 5 years of experience in a Service Specialist role or similar position.
• Must have a refined balance of office professionalism and hands-on technical abilities.
• Taking pride and ownership of your work is considered a fundamental requirement for this position.
• Must be agile in the workplace and be open to changing or adding responsibility to the current role as the company grows.
• Adapt quickly to a fast-paced environment which involves priority shifts throughout the day/week.
• Skilled in Microsoft Office (Word, Outlook, Excel) to ensure proper documentation of daily work in alignment with Professional Services processes and procedures.
• Able to travel internationally and holds a valid Passport; able to pass police background checks, in addition to any other government security checks that may be required.
• Have a valid driver’s license with clear driver’s abstract.
• Must be in good physical health, and able to frequently perform heavy lifting (150 lb. lift between 2 people).
• Able to work unsupervised, can handle critical online and/or telephone calls with ease.
• Must excel at remote support and virtual troubleshooting exercises to assist on-site technicians.
• Travel Requirements: Up to 40%.

Preferred Qualifications:

• Strong communication and presentation capabilities to provide clear and concise training sessions, and reporting to customers.
• Experience with different types of pipe material and joining methods (Plastic fusion, steel welding, soldering, brazing, NPT, BSPT, BSPP).
• Electrical background and the ability to understand controls systems with a desire to learn programming logic at a high level.
• Experience in hydronic heating and cooling loops and equipment (radiant tube/fin, one pipe, two pipe direct return, reverse return, conduction etc.) is an asset.
• Mission critical experience is preferred.

Skills:

• Strong interpersonal, organizational, verbal, and written communication skills.
• Must be able to demonstrate effective written and verbal English skills.
• Demonstrated high level of initiative, attention to detail and accuracy.
• Determined to quickly adapt to new technical environment and become familiar with CoolIT’s products and services.
• Agile in environments with continuous priority shifts, adapting strategies, and urgent requests.
• Must be mechanically inclined.
• Must have a refined balance of office professionalism and hands-on technical abilities.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.