F&B Manager (M, F, X)

Your Mission Should You Choose To Accept:

Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Toulouse hotel. You'll oversee all 'Front of house'-areas, such as reception, coworking and our unique food & drink outlets.

As our F&B Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community. You make sure that the team provides the highest level of service, always delivering on what sets TSH apart, our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses.

In Case You Don't Know Who, We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:

Operations:

• Coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering).
• Support the management teams across all departments within the hotel.
• Strive for quality and know our product offering like no other.
• Point our guests to the best places to shop, eat, drink, club or any other request they might have.

Management & Leadership:

• Offer support and work with the Front of House, Engineering & kitchen teams in all aspects of running the hotel.
• Run daily operational meetings with your teams to ensure everything is going smoothly.
• Work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community.
• Ensure all shifts are covered by planning and communicating the team's roster in time.
• Be a true, inspirational people leader with an 'open-door' policy.

Performance:

• Look for opportunities to generate revenue, while providing added value to our guests.
• Assist the hotel manager by keeping costs in line within your departmental budget.
• Manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results.
• Manage running costs, from sales to guest supplies and any other operational related costs.
• Monitor daily performance, including points of sale, room revenues & quality.

Who You Are

• At least 1-3 years of management experience (preferably in a hotel environment).
• Solution-oriented and adept at connecting the right people.
• A true problem-solver who can make decisions in the moment.
• Courteous, professional, and ready with a smile for team members, guests, and random strangers alike.
• Handle stressful situations calmly and effectively.
• A team player who inspires and guides team members to excellence.
• Exceptional English and French communication skills; other languages are welcome.
• Hardworking, responsible, with a