Production Support Manager

Novocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global pharmaceutical clients through contract services for drug development and commercial manufacturing. With over 40 years in operation, our team of 600 employees and modern facilities, located in Cambridge, Ontario provide a personalized and responsive experience for our customers. We are focused on serving our strategic partners and patients with quality, integrity, and value.

Our employees are our number one asset! We offer developmental opportunities, excellent compensation and benefit programs, discounted gym memberships, work/life balance programs, employee recognition, social events and spirit days.

We are a proud member of the Septodont group of companies. Septodont is a pharmaceutical and medical device company with a global leadership position in dental pain management. The group counts over 2000+ employees worldwide and has remained a 100% family-owned company for over 90 years. Our Cambridge facility serves as a significant manufacturing site within the Septodont group with high volume dental anesthetic production for a global customer base.

We have an opportunity for a Production Support Manager.

Job Summary

The Production Support Manager is accountable to the Director of Production and is responsible for managing production quality processes (Deviations and investigations), Production Training, Batch Documentation review, Tech Writing, and acting as an internal liaison while complying with GMP regulations and support continuous improvements projects. This position also acts as Interim Production Manager when required.

Responsibilities

• Leads, directs, evaluates, and develops a team of staff in accordance with the companies Mission, Vision and Values Statements, policies, and current standard business practices. Facilitates cross-departmental support and improvements. Manages Tech Professional Staffs across very disciplines, Investigation, Batch Record Review, Tech Writing, others as stated below.
• Manages quality processes, within the Production departmentsuch as:
  o Drive the Investigation Program, ensuring immediate, effective and completed Investigations on time
  o Corrective Action/Preventative Action Program (CAPA)
  o Oversee and execute quality system processes and other relevant documentation as outlined in the Quality Assurance Program.
• Leads in the development of actions and initiatives to achieve set quality, safety and production targets. Responsible administration and reporting for OEE Program. Manages the tracking and reporting of production metrics such as output, scrap, Labor hours, to forecast/budget. Reviews routings, BOM’s and master data.
• Supporting CI specialist on Continuous Improvement initiatives, such as cost savings, training initiatives and OEE Improvements, in support of Manufacturing Excellence Program and annual strategic objectives.
• Manages the development and review of related production SOP’s, Batch documents / Batch Records Review and other GMP documents (Tech Writing). Contributes to all documentation flow for departmental and related activity in compliance with Regulatory Agencies, such as Health Canada, and FDA.
• Manages Production Training Program execution and provides Training support and analytical tools to support internal training for Production / Maintenance projects and improvements.
• Collaborate with cross-functional internal and external Technology experts to implement new initiatives for the Production floor to improve operational efficiencies.
• Acts as an ambassador in modeling and promoting a safe work environment. Is accountable for the enforcement and monitoring of the Safety Program ensuring safety rules / regulations are followed.
• Provides leadership on GMP and regulatory requirements and ensures quality standards, processes and products are met.
• Must be able to periodically be present on all shifts, including weekends.
• Performs and follows proper gowning procedures and maintains gowning certification.
• Performs other related duties as required.

Qualifications

Education

• Degree in related discipline such as Science or Engineering
• Formal Management or Professional Studies / Training or Certification is an asset.

Experience

Minimum of 5 years of related experience in pharmaceutical manufacturing with a combined minimum of 2 years management experience.

Proven leadership in coaching teams, resolving conflicts, and driving cross-functional collaboration to meet organizational goals.

Demonstrated capabilities in leading diverse teams with both direct labor and technical professionals.

Successfully executed Continuous Improvement (CI) projects, streamlining processes, enhancing efficiency, using Lean and Six Sigma principles.

Expertise in investigations and root cause analysis, resolving quality and compliance issues with effective corrective actions. Experience using Pareto, 5S and Fishbone tools.

Successfully managed training programs to enhance employee skills in Standard Operating Procedures (SOPs), compliance, and CI practices, fostering a culture of operational excellence.

Strong technical writing skills for SOPs, investigation reports, and project documentation, ensuring regulatory compliance.

Experienced in project management, prioritizing and delivering multiple initiatives on time and within scope.

Knowledgeable in Health and Safety and Employment Standards Act legislation, ensuring workplace safety and compliance.

Analytical self-starter with excellent problem-solving skills, adaptable to dynamic environments and capable of supporting all shifts.

What we offer

• Excellent compensation/benefits package.
• Bonus and reward programs
• Discounted gym memberships
• Programs supporting work life balance
• Employee recognition program
• Professional and personal development programs
• Social events and spirit days

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.

Internal Job Posting Grade 12. The due date for internal applicants to apply for this role is November 5, 2024.