Coordinator, Individualized Care (Back Office)

Monday-Friday 11:30am-8:00PM

What Individualized Care contributes to Cardinal Health

MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in La Vergne, Tennessee, MMS Solutions is a full-service closed-door specialty pharmacy dedicated in dispensing renal-specific medications, nutritionals, and ancillary supply orders directly to the patient's homes.

Job Summary

Responsible for providing effective customer care to our nephrology base customers. Our dedicated team must possess excellent communication skills, be detail-oriented and reliable, as well as proficient in computers.

Responsibilities:

• Effectively manage moderate to high call volume.
• Communicate effectively with patients, caregivers, and clinicians in a pleasant and professional manner.
• Detail-oriented.
• Input patient data into the pharmacy information management system.
• Resolve patient/customer inquiries with the most effective response.
• Display a professional approach with team members at all times.
• Contribute to team effort by accomplishing related results as needed.
• Maintain knowledge of and abide by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.

Qualifications:

• Call center experience preferred.
• National PTCB Certification preferred.
• Must be a registered pharmacy tech in the state of Tennessee.
• High School Diploma or GED preferred.
• Two years of college experience or relevant work experience preferred.
• Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service.
• Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor, and a positive attitude.
• Must be willing to take on additional duties when needed.
• Responsible and willing to function as a cooperative team member.
• Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems.

Anticipated hourly range: $18.10 per hour - $25.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application window anticipated to close: 11/15/2024. *If interested in the opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills, and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.