Senior Lighting Artist

Description de poste

As an Artist Support Specialist you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role you will primarily support our growing French market:

1. Answer customer emails, DMs, and phone calls to help artists distribute their music and to use other TuneCore services.
2. Resolve issues and questions customers have about TuneCore products and services.
3. Work within TuneCore's administrative system to update and correct account issues; cancel account content as needed.
4. Product account management.
5. Provide reporting on customer and product issues.
6. Work with a team on special projects as needed.
7. Report technical and communication issues in order to better service TuneCore artists.
8. Perform other duties as assigned by management.

Qualifications:

1. Fluent in English and in French.
2. At least one year of experience working in an office and/or customer service.
3. Strong communication skills: written, verbal, and interpersonal.
4. Working knowledge of Mac and the Microsoft Office Suite.
5. Manage time effectively and prioritize workload.
6. Ability to work well independently and as part of a team.
7. A basic understanding of the digital music industry is a plus.
8. Experience with Zendesk is a plus.

Additional Information:

Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us with daily opportunities to connect with our colleagues all over the world.

We have two hearts at Believe: our People and our Artists.

We believe in THE POWER OF OUR PEOPLE who grow every day to develop their potential. We aim to provide our Believers with the best environment to thrive.

ROCK THE JOB

• Tailor-made training and coaching program.
• Remote working policy.
• A wellness program with many activities and animations in-house.
• Access to Eutelmed, a digital mental health and wellbeing platform that allows you to speak with an experienced psychologist.
• A healthy and eco-responsible company restaurant.
• Individual or family health insurance.
• CSE benefits.
• A rooftop.
• A gym with free classes.

SING IN HARMONY

• Ambassador program: an employee-volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing, and the planet.
• Implementation of the sustainable mobility package.
• Reimbursement of up to 600 for public transport / low carbon footprint.
• 5 calendar days second parent leave with 100% pay (in addition to the legal paternity or adoption leave).

Remote Work: Employment Type: Full-time

Key Skills: Children Activity, Access Control, Human Resources Administration, Government, Actuary, Hydraulics.

Experience: years

Vacancy: 1