Technical Support Specialist

Main Role:

The holder of this position is primarily responsible for providing technical support to customers, distribution networks, and internal users of technologies and software developed and sold by Creaform (Handyscan3D, HandyPROBE, etc.).

Creaform's Technical Service team also participates in the quality assurance of software developed by Creaform, as well as in the renewal of maintenance. Therefore, the selected candidate will be called upon to contribute to these functions within the scope of their employment.

Tasks and Responsibilities:

• In collaboration with expert colleagues, provide technical support and solutions to users of technologies and software;
  • Provide remote troubleshooting
  • Respond to usage-related questions
  • Manage the return of faulty equipment for repair or replacement
  • Manage the files necessary for the use of technologies and their availability on the customer support portal
• Report improvement opportunities as well as software and hardware quality issues to product experts.
• Contribute to the development of sales for customer services.

Requirements:

• Hold a bachelor's degree (Bac +3 or +5) in computer science or in the technology of physical/electrical/mechanical engineering, or relevant experience.
• Language mandatory: French, English, German.
• Possess communication skills and customer service experience.
• Knowledge of metrology is a plus.

Profile Sought:

• Autonomous, organized, resourceful, detail-oriented.
• Analytical, problem-solving, and decision-making abilities.
• Interest in sales and customer service.
• Comfortable with verbal and written communication.