Field Service Director South EMEA

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking a Field Service Director to lead the very successful growth of our service businesses across South Europe.

The Field Service Director has core responsibility to lead the Field Service Team in Europe South (France, Italy, Spain & Portugal) - overall team size: Approx 150 employees, direct reports a team of 4 Service Managers that create success for Waters customers with Waters Service solutions.

This position could be located in France, Italy, or Spain.

Responsibilities

• Strong voice of Service and active member of the Europe South and EMEA Service Leadership team.
• Provides leadership, direction and coaching to the Europe South Service Managers to meet objectives with a customer-centric approach and enabling the Service organisation to deliver successful business results.
• Contribute to the EMEA Service growth strategy and translate it into a Europe South Service business plan to ensure both short- and long-term targets are met in a sustainable manner.
• With a constant focus on service productivity and creating efficiencies, the appointed leader will meet both revenue and profit targets.
• Is capable of successfully driving all different Service Functions (Maintenance, Repair, Escalations, Expert Center, Service Enablement, Education, Asset Management, Service Sales).
• Designs a workforce planning and strategy to ensure the South Service organisation continues to build diverse leadership strength and ensures a strong talent pipeline is built across the region.
• Drives service transformation initiatives for customer experience excellence achieved through globally aligned and optimized service processes and systems.

Qualifications

Education:

• Bachelor’s degree required; MA/MS/MBA or other advanced degree preferred.

Experience:

• Relevant Leadership experience.
• In-depth international experience in a technical service management environment. Cross-functional, commercial experience would be desirable.
• Significant track record of successfully leading an international team and coaching direct reports.
• Knowledge of various service and sales tactics, as well as broad base business and financial acumen.
• Strong technical and scientific knowledge.

Competencies:

• Strong interpersonal skills as well as excellent verbal communication and presentation skills.
• Ability to collaborate and manage multiple non-connected projects and prioritize time/activities.
• Has a strong customer focus and capability to balance stakeholders.
• Ability to develop new go-to-market service strategies, build business cases, gain internal/external support, and drive implementation and execution through a motivated workforce.
• Drives vision and purpose, strategic, analytical and innovative mindset.

Skills:

• Proficient in Microsoft Excel, Word, PowerPoint.
• Fluent in English (verbal and written).

Other requirements:

• The ability and willingness to travel domestically and internationally as required (up to 40%).