TCG Territory Manager

Arts & Entertainment, Customer Service, Retail, Sales

EU work permit required:

Yes

Job Reference:

Territory Manager - EU

Job Views:

536

Posted:

28.06.2023

Job Description:

Legend Story Studios is a game design, development, and publishing studio based in Auckland, New Zealand, and we are on a mission to change the global Trading Card Game (TCG) industry.

We are seeking a Territory Manager to join our team in Europe.

The Territory Manager is responsible for managing relationships with retailers and implementing growth strategies within Europe. This involves a high degree of communication with external stakeholders as well as coordination with other departments at Legend Story Studios.

Primary Territory - Europe

• Includes UK and all existing European markets
• Additional new markets may be included in the territory if/when required.
• Assisting other regions if/when required

Market Growth Responsibilities

• Development of high level of understanding of the Trading Card Game (TCG) industry, communities and market conditions within the specified markets including identification of strengths, weaknesses and growth opportunities
• Assist with development of organised play and marketing strategies to support new store and new player acquisition within the Europe territory.
• Reporting of KPIs to measure market growth and strategy implementation.
• Coordinate with distributors and key partners to implement growth strategies, including key product launches and marketing opportunities such as conventions and trade shows.

Account Management Responsibilities

• Oversight of the Europe based markets with responsibility for managing store relationships and growing Tier 1 and 2 organised play in the European markets
• Managing approval and rejection of store accounts
• Proactively managing contacts with Key Account and Major Account customers
• Responding to inbound queries from stores
• Selecting stores to participate in invitation only Tier 1 and Tier 2 events, consistent with the overall Tier 1 and 2 event strategy
• Liaising with distributors to jointly co-ordinate store relationship management
• Supervising the Europe based account managers to deliver the above outcomes

Additional Responsibilities

• Programme management of all "invitation only" Tier 1 and Tier 2 organised play (including Pre-Releases, Skirmish, Pro Quest and Road to Nationals)
• Creation and localisation of video and written content to support stores and Tier 1 and 2 organized play, including the retailer news, Armory Kit material, event FAQs and other content as needed
• Other duties as may be required from time to time

Exclusions

• This role is not accountable for making sales in the territory
• Distributors take full accountability for making sales to stores within their territories.

Job Requirements:

Experience and key skills required:

• Fluency in English and 1 or more major European languages (French, German, Italian or Spanish)
• Experience with project management & workflow tools and software
• Strong analytical and data management skills & experience
• Strong communication, both written and verbal
• Able to prioritise based on defined account tiers
• Proactive attitude to resolve issues and action requests in the first instance before escalating to senior management
• Confidence to ask for help when required
• Wisdom and resilience to hear what the customer means, rather than what they are saying, particularly when negative communication is received
• Ability to empathise with customers who have complaints, de-escalate difficult conversations and find mutually acceptable outcomes
• Deep understanding of our products, release schedule, restock dates, marketing assets available, and organised play programs
• Confident in communicating learnings and feedback to management

Desirable Skills

• 3+ years management or team leadership experience
• 2+ years experience managing commercial relationships

Role Structure:

• Full Time Contractor

Employment Type:

Contractor, Remote Work

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Advert last updated on 28/06/2023 by Legend Story Studios.