eCommerce Product Owner

Join Our Team as an eCommerce Product Owner! Shape the Future of Digital Commerce with Us!

Are you passionate about driving innovation and enhancing customer experiences in the eCommerce space? We invite you to apply for the eCommerce Product Owner position and be a key player in our dynamic team. Your expertise will help us develop cutting-edge solutions that meet the diverse needs of our global customers. If you're ready to make an impact, we want to hear from you!

Position Summary: The eCommerce Product Owner is essential for enhancing collaboration between Business and IT while promoting Agile practices to drive future value for the company. This role oversees a product, which includes both IT and non-IT capabilities, supported by a multi-skilled Squad team. The eCommerce Product Owner serves as a key interface between the NEO project, the Squad team, and other related projects within the Transformation program.

Dimension of the Role: This role acts as the Customer and Agent Voice throughout the service delivery life cycle, ensuring solutions are designed with customer needs at the forefront. The eCommerce Product Owner collaborates closely with extended NEO project teams, including Subject Matter Experts (SMEs) from various departments such as Finance, Underwriting, and IT, as well as external vendors. Budgeting will be managed by the NEO Project.

Key Responsibilities:

• Articulating and communicating the product vision, managing the Project and Maintenance budget, and overseeing the Customer Experience.
• Defining product features, challenging business requirements, and collaborating closely with the IT owner and realization team to make daily decisions.
• Prioritizing the product backlog based on business value, fostering consensus among business representatives.
• Evaluating business stories, maintaining a clean backlog, organizing workshops, participating in Agile rituals, facilitating user testing, and managing reporting and committee activities.
• Addressing local demands and managing budget transfer requests, ensuring the product’s performance meets established service level agreements (SLAs).
• Supported by the business sponsor, business contributors, business analysts, and project managers for project management capabilities.

In Addition:

You are required to adhere at all times to all regulatory requirements that apply to AXA Partners and AXA Group. In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them, for example, always having regard to our requirements to treat our customers fairly. You must adhere to all internal policies and procedures regarding the management of your team (when applicable). You must at all times act in the best interests and consider the broader impact of your decisions on the company as a whole.

Profile:

• Familiar with Agile terminology, concepts, and philosophy.
• In-depth knowledge and recognized professional in your functional domain, with knowledge of existing IT solutions being a plus.
• Knowledgeable in other functional families the post holder needs to interact with.
• Previous experience working with IT teams is a big plus.
• Previous experience in a multinational environment.
• Excellent standard of English, supported by relevant skills and experience against key requirements of the role. Foreign language knowledge is a big plus.
• Excellent communication skills, with an ability to explain complex concepts clearly and articulate key points, as well as challenge business requirements with good communication, conviction, and negotiation skills.

AXA Partners is committed to diversity and inclusion, on an equal basis.

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