eCommerce Account Manager (12 month FTC)

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE:

We are looking for an eCommerce Account Manager with a creative eye, to support eBay France engage customers onsite. This will involve overseeing the creative refresh of content on eBay pages, including visually curating product listings.

In this role, you will work closely with the Creative and Merchandising Teams to coordinate creative and design teams, upload new content and ensure that eBay pages are refreshed to be on trend and seasonally relevant. You will also help curate inventory listings based on visual appeal, so an eye for fashion is essential.

KEY RESPONSIBILITIES:

• Coordinate project activities, including scheduling meetings, tracking deadlines, giving direction to creative teams, and ensuring project milestones are met.
• Serve as a point of contact for clients, responding to inquiries, providing updates on project progress, and addressing any concerns or feedback.
• Collaborate with merchandisers, copywriters, designers and other stakeholders, to ensure clear communication and alignment on project objectives.
• Support quality assurance efforts by reviewing project deliverables to ensure they meet client expectations and adhere to DEPT design standards.
• Manage and deploy the content we create into client specific tools, advising the client on the best ways of setting up content to achieve their goals.
• Assist in building and maintaining strong client relationships by demonstrating professionalism, responsiveness, and a commitment to delivering high-quality design solutions.
• Collaborate with project teams to identify and address project challenges, proposing creative solutions to ensure project success and client satisfaction.

WHAT WE ARE LOOKING FOR:

• Demonstrable experience of working proactively, autonomously or without extensive direction.
• Experience of working on projects from initial briefing to delivery.
• Experience in content management systems, reporting tools and project management software.
• Previous experience of managing multiple projects/activities for different stakeholders.
• Strong communication with excellent presentation, report writing and data analysis capabilities.
• Able to work under pressure, change direction when required and manage a range of client projects simultaneously.
• Fluent in French and English.

WE OFFER:

• 25 days paid holiday exclusive of bank holidays.
• Mental health support.
• A flexible, hybrid working policy.
• Opportunities to do what you do best and to develop your skills further with training, development and certifications.
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries.
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION:

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.