Client Service Representative

Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

• We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
• Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.
• We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

In your daily duties, you will:

• Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner.
• Provide product and market information within the scope of ‘execution-only’ servicing.
• Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs.
• Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements.
• Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy.
• Treat clients fairly at all times.

You have:

• Previous experience in achieving customer satisfaction, especially in a financial services context, preferred.
• A strong interest for financial products and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies.
• Excellent communication – verbal and written – skills.
• Fluency in English and German. French is also desirable.
• A Bachelor’s degree or equivalent practical experience.
• Familiarity with office software and phone systems a plus.
• Prior experience in handling customer requests and complaints.
• A proven passion for understanding, helping and servicing customers.
• You are particularly skilled at listening, communicating, showing empathy, and being persuasive.

Additional Information:

• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more.
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee.
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more.
• A role that can be a great jumping off point within the finance industry.