Sales support Officer - Marseille

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MISSION

Within the Agency's Sales team, you will be in charge of negotiating the best transport conditions with customers, taking into account the different Lines specificities. You will also be responsible for a customer portfolio which you will manage together with the Sales Representative in the field.

RESPONSIBILITIES

1. Answer customers' requests by reviewing their service requirements and ensuring these requirements are properly defined, followed-up, relevant, and enforced.
2. Advise customers about all maritime services (equipment and transport) and participate in the definition of the service to be supplied, meeting the customers' needs.
3. Collaborate with the Trade Managers from the Agencies Sales management in France, maintaining constant contact with the Sales representative, Customer Services, and the different Lines Management.
4. Proactively plan your actions to achieve your targets within the framework of the Commercial Action Plan.
5. Ensure that the Quality, Safety and Security procedures enforced in the Company are respected and establish your quotations with a view to ensure the best further realization by the Customer Service.

SKILLS AND QUALIFICATIONS

You have an undergraduate degree in International trade or Logistic Transport, ideally with at least 6 months of experience in the same position. You have a good command of IT and Office tools and speak French fluently.

Your interpersonal and negotiation skills will be essential to communicate efficiently with your numerous contacts. Your self-sufficiency, organization skills, rigor, reactivity, and proactivity will allow you to perform successfully in this position.

Come along on CMA CGM’s adventure!