Technical Account Manager

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description

Job Title: Technical Account Manager

We are currently seeking candidates for the position of Technical Account Manager in Germany or France.

Duties and Responsibilities:

Responsibilities for this role include but are not limited to:

1. Work with Sales Executives to close new business opportunities by gaining a thorough technical and business understanding of our customers' needs;
2. Help sales qualify, identify, close new opportunities and maintain strong customer relationships throughout the sales cycle and beyond;
3. Understand the internal DDN sales process and how to utilize the company resources to close business;
4. Participate in customer-focused seminars, tradeshows, events, and training;
5. Provide RFP responses, technical drawings, presentations, and recommendations;
6. Acquire and maintain a thorough technical understanding of like industries;
7. Develop innovative solutions to customers' business needs;
8. Provide regular status reports;
9. Help develop and enhance products, processes, and procedures;
10. Work as part of an international team, providing support across other areas as may be required by the business from time to time.

Qualifications:

Education: BSc in an appropriate discipline or equivalent

Skills and Experience:

Skills:

• Strong interest in new technologies and a hunger to consistently keep developing;
• Ability to multitask and develop innovative solutions for client needs;
• Great presentation skills and knowledge of the storage industry would be ideal;
• This role requires travel;
• The ability to listen, understand and articulate the customer's needs and how to create appropriate solutions;
• The ability to build relationships and people skills is essential;
• Fluent in English and preferably with a second European language.

Experience:

• For selected roles appropriate Security Clearance/s or the ability to obtain such a Security Clearance/s may be required;
• Knowledge of the storage industry and its key solutions;
• Basic understanding of scripting languages such as Python or Bash.

DDN Characteristics:

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

• Self-Starter: Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Success/Achievement Orientation: Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving: Recognizes problems and responds with a systematic assessment that identifies and addresses the cause of the issue. Practical, realistic, and resourceful.
• Innovative: Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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