Senior Operations Support

About the Role:

Grade Level (for internal use):
10
Senior Operations Support

The Team:

As a global leader in trade and transaction reporting, the S&P Cappitech team has been providing RegTech solutions for over two decades. Our cloud-based, cross-regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies, and corporates to comply with global regulatory requirements.

Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values focus on inclusiveness, collaboration, and integrity, and our management strives to provide a work environment that encourages our colleagues to achieve their full potential.

Responsibilities:

We are looking for someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally, the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC, and/or SFTR. The role is client-facing and requires a high degree of technical competence.

1. Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
2. Helping clients understand how the solution works and how to resolve reporting issues
3. Involvement in client training and site visits
4. Escalate issues in a timely manner and ensure follow-up and resolution
5. Assist in validation or UAT for issue resolution
6. Working on Client specific projects

What We're Looking For:

1. Client-facing experience
2. French speaking fluency is essential. Additional languages a plus, especially Spanish
3. Financial services experience preferred, particularly securities finance
4. Knowledge of transaction reporting desired
5. Ability to grasp concepts of a technical nature
6. Advanced MS Excel skills preferred
7. Understanding of SQL, API
8. Knowledge of other vendor systems useful
9. Strong analytical skills
10. Be proactive and able to work independently
11. Ability to listen, learn quickly and demonstrate initiative
12. Able to easily adapt communication style in different situations
13. Committed to high-quality output
14. Highly motivated, disciplined, confident, and a team player
15. The ability to adjust to shifting priorities is a must
16. Background with fintech or regulation technology is a plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.

Our People:

We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you - and your career - need to thrive at S&P Global.

1. Health & Wellness: Health care coverage designed for the mind and body.
2. Flexible Downtime: Generous time off helps keep you energized for your time on.
3. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
4. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
5. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
6. Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

Job ID: 291386
Posted On: 2024-04-05
Location: Paris, France