Sr Staff Engineer Customer Success (French Speaker)

Sr Staff Engineer Customer Success (French Speaker)

• Full-time
• Department: Customer Success & Support
• Job Country: United Kingdom

Our Mission

At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Impact

• Security orchestration and automation is complex, so as a Customer Success Engineer, you will assist our customers with implementing and customizing our platform to automate their Incident Response processes.
• You will also train our clients, resolve issues, respond to product questions, and generally help level up our client's understanding so they can work independently.
• Technical services include writing custom scripts and system troubleshooting.

Your Experience

• Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred.
• Understanding a variety of security products and secure coding techniques.
• Familiarity with the different products, processes, and ecosystem.
• Experience as a Security Incident Responder or SOC analyst/manage.
• Ability to work under pressure, and prioritize tasks accordingly.
• Experience with mentorship responsibilities.

The Team

Customer Success Engineers are product experts, technical advisors, and advocates to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, real-time support & strategy. Our Engineers provide deep product-level expertise in initial setup, deployments, adoption/optimization, and resolving escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams throughout the world’s largest and most well-known organizations.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or